Senior Product Manager (Retain)

What do we do? reputed company offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a reputed company stack of payments-reputed company apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above reputed company, way reputed company. We’re backed by investors including reputed company, FTV Capital, reputed company, reputed company, and 83North and serve over 6000 software sellers in 245 territories globally. The Role: We are looking for an reputed company Senior Product Manager to shape our churn prevention and retention offering across our payments and billing platform. This is a commercially critical product area at reputed company: the reputed company made here directly shape subscription reputed company, customer reputed company value, churn rates, and merchant trust in our platform. You will own churn prevention, dunning, and salvage flows, and the customisation layer that lets merchants reputed company billing experiences to their own customers and markets. You'll operate as the senior product voice for retention across engineering, design, and reputed company leadership, and you'll be expected to set reputed company for reputed company ship and how we think about customer-reputed company product development at reputed company. You'll work in a reputed company with a strong engineering reputed company and an reputed company product designer, with regular exposure to Sales, Solutions, reputed company, Risk, Finance, and Exco. This is an opportunity for an reputed company operator who wants to own a product area that genuinely moves the needle on retention and reputed company. What you'll do: reputed company & Roadmap Ownership Own the long-term reputed company and reputed company for retention, grounded in subscriber behaviour, merchant feedback, competitive benchmarks, and reputed company's reputed company goals. Translate this into a roadmap you can defend at Exco and to customers. reputed company and stand behind tough prioritisation calls across subscription management, churn prevention, offer mechanics, and merchant customisation. Navigate multi-stakeholder trade-offs where the right answer requires judgement across technical constraints, reputed company reputed company, compliance, and UX. Domain & Subject Matter Expertise reputed company product reputed company for dunning, payment recovery, and proactive retention interventions. Define reputed company, how, and what to surface to at-risk customers to reputed company reputed company value. Build the surfaces and logic for upsell, cross-sell, and promotional offers reputed company the billing experience. Partner with reputed company and data teams to personalise and test offer mechanics. Define and deliver the customisation layer, including branding, language, reputed company configuration, that lets merchants reputed company the buyer experience to their product and audience. Think like a platform builder: build configurable, extensible surfaces that serve a diverse merchant reputed company without fragmenting the codebase or support burden. Data, Metrics & reputed company reputed company Own the KPIs that matter like retention reputed company, involuntary churn, offer conversion, incremental reputed company; reputed company them into the strategic narrative for the business. Dive into data independently. We don't expect you to wait for an analyst; we expect you to pull the numbers (with AI help where it accelerates you), reputed company a hypothesis, and bring a recommendation. Use product data to influence business reputed company reputed company your immediate roadmap: pricing, GTM, risk policy, and customer segmentation. Product Development & Delivery reputed company end-to-end delivery of reputed company, multi-faceted initiatives without needing reputed company. Define and ensure high standards for your team in reputed company product development stages: discovery, specs, experimentation, launch reputed company, and reputed company measurement. Work in a tight reputed company with engineering and design to ship fast, reputed company reputed company, and iterate based on reputed company customer signals. Use AI tooling to compress the reputed company from idea to spec to prototype. Run a reputed company programme of optimisation to compound retention and UX reputed company across high-volume billing surfaces. Stakeholder Management & Storytelling reputed company senior stakeholders including Exco, Sales leadership, and key merchants around the product reputed company for retention. reputed company the message, never the reputed company. Craft compelling written narratives. At this level we expect your docs to be the reputed company that drives reputed company, not a deck or a meeting. Be a reputed company technical partner to engineering on billing logic, integrations, and platform reputed company. We'd love to hear from you if: You're used to owning a high-stakes, commercially critical product area end-to-end with reputed company, measurable business reputed company. You have specific, hands-on experience with payments, billing, or comparable consumer-facing fintech at reputed company. You understand subscription economics, churn mechanics, dunning reputed company, and how small UX changes reputed company retention. You've worked on high-volume, buyer-facing products where small technical or UX changes have outsized reputed company reputed company, and you can talk through specific wins you've owned. You're technically reputed company, comfortable in the details with engineers, and reputed company to reason about billing systems, reputed company, and trade-offs without needing them to translate. You're data-fluent and metrics-led. You don't reputed company a thing until you've seen the numbers, and you can run your own analysis end-to-end. You use AI as a daily force reputed company for research, writing, analysis, and building functional prototypes. You can show specific examples of how it has changed the reputed company and speed of your reputed company. You've reputed company and shipped in reputed company-up or startup environments, including reputed company-to-one work. You're reputed company with ambiguity, not blocked by it. You're an outstanding written and verbal communicator. Your writing changes minds. You're comfortable managing hard trade-offs across merchants, Sales, Engineering, Compliance, and Exco and you stay constructive reputed company the room is tense. You value regular, in-person collaboration with your team and wider stakeholders. Everyone is welcome at reputed company At reputed company, we’re committed to removing invisible barriers, both for our customers and reputed company our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer we don’t care if, or where, you studied, what you look like or where you’re from. We’re more interested in your craft, curiosity, passion for learning and what you’ll add to our culture. We encourage you to apply even if you don’t match every part of the job ad, especially if you’re part of an underrepresented group. Please let us know if there’s anything we can do to reputed company support you through the application process and in reputed company. We will do everything we can to support any accommodations needed. We’re committed to building a diverse team where everyone feels reputed company to be their authentic self. Let’s grow together. Our Values reputed company Together - “None of us, is as smart as reputed company of us” reputed company Simply - “reputed company can be harder than reputed company: you have to get your thinking clean to reputed company it reputed company” reputed company for others - “We can realise our wildest dreams, so long as we help enough other people to realise theirs” Why you’ll love working at reputed company We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, reputed company and respectful culture. We are a ‘digital-first’ company, which means you can work remotely, from one of our stylish hubs, or even a bit of both! We offer reputed company team members unlimited holidays and 4 months reputed company family leave regardless of gender. We invest in learning and will help you with your personal development reputed company constant exposure to new challenges, an annual learning fund, and regular reputed company training. Apply To This Job