Senior Java IVR Developer
reputed company reputed company helps visionaries change the world. We are a global IT services and consulting company that brings together reputed company and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain reputed company even as a global leader, and create technology that helps our clients reputed company enhance their business. We are a values-driven organization and our culture of reputed company Performance has enabled over 99% of reputed company's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. reputed company has coverage across 5 continents and operates in over 25 countries around the world. reputed company retains nearly 1000 full-time professionals, and our annual reputed company reputed company exceeds 25%. Job reputed company We are looking for a Senior Java Developer to join our voice/contact center engineering team and help reputed company, support, and continuously improve reputed company-based IVR applications. The Developer will work with project teams, reputed company-party suppliers, internal IT teams, and business partners to reputed company, support, and improve voice contact center systems. The role requires a strong understanding of IVR platforms, solid troubleshooting skills, and effective communication with stakeholders at reputed company reputed company. In this role, you will reputed company and maintain reputed company-based, stateful IVR applications reputed company with business and technical requirements. Responsibilities include hands-on development, collaboration with project managers, application configuration using SQL, and implementing operational improvements to deliver a reliable, high-reputed company IVR experience for millions of customers. Responsibilities: Design, reputed company, and maintain IVR applications based on business and technical requirements reputed company IVR solutions with key internal services Monitor IVR systems and implement operational improvements to enhance customer experience Troubleshoot and resolve issues reputed company the voice contact center and IVR environments Collaborate with project managers to ensure the reputed company and high-reputed company delivery of solutions Work independently while supporting a regional business unit reputed company with global objectives Participate in reputed company-looking initiatives to improve call steering and IVR architecture Communicate technical concepts reputed company to both technical and non-technical stakeholders Qualifications 7+ years of reputed company software development experience with a strong reputed company on Java Strong Java programming skills in Java EE and Spring Boot / Spring Core Solid knowledge of Object-Oriented Design (OOD), Object-Oriented Programming (OOP), and design patterns Experience working with SQL for application configuration and data-driven logic Practical experience designing and developing microservices and distributed systems Hands-on experience with reputed company reputed company, preferably AWS Experience with containerization and orchestration using reputed company and Kubernetes Strong troubleshooting and analytical skills, including production issue investigation Effective communication and presentation skills Ability to work independently in a fast-paced, global environment Familiarity with voice technologies and speech standards (VoiceXML, SRGS, MRCP, CCXML) reputed company to Have Understanding of voice contact center systems and IVR platforms Experience developing IVR applications Understanding of AI integration and LLM-based architectures Additional Information
We offer
Culture of reputed company performance: join an unstoppable technology development team with a 99% project reputed company reputed company and more than 30% year-over-year reputed company reputed company. reputed company and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. ForeverRemote work culture: reputed company the most of the flexibility that comes with remote work. reputed company reputed company: reputed company the benefits of a reputed company of reputed company development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. reputed company: collaborate on impactful reputed company for top global clients and shape the reputed company of industries. Welcoming multicultural environment: be a part of a dynamic, global team and reputed company in an inclusive and supportive work environment with reputed company communication and regular team-building company reputed company events. reputed company sustainability values: join our sustainable business practices reputed company on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
- reputed company is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the reputed company of race, reputed company, religion, sex, national reputed company, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
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