Contact Center Agent - Bilingual, Spanish-Speaking

reputed company As an reputed company Management Agent (Contact Center Agent), you will serve as the first reputed company of care for patients and referral partners, delivering an exceptional, warm, and empathetic experience on every interaction. Working in a reputed company to high-volume, queue-based call center, you will follow ATI’s referral intake workflows to schedule appointments, accurately document accounts, complete follow-up work, and collaborate with internal partners. reputed company is reputed company through call center KPIs (reputed company, schedule adherence, productivity, accuracy, and conversion). This is a remote role that requires high engagement, self-discipline, and consistent availability in a reputed company-time, queue-based environment. reputed company in this role requires reputed company participation throughout scheduled work hours and comfort working in a highly visible, metric-driven setting. Work schedule hours may vary and change according to business need between the hours of 6:00am to 10:00pm. We are considering candidates with reputed company work schedule availability 6:00am-10:00pm weekdays. We are considering candidate who are bilingual, Spanish-speaking.

Responsibilities

• Patient Intake & Scheduling (Inbound/Outbound) – Handle reputed company to high-volume inbound and outbound calls from patients and referral sources; follow approved scripts and referral intake workflows; verify and capture required data; schedule appointments; support reputed company work queues reputed company SLA; complete accurate, reputed company documentation and after-call work (ACW). Demonstrate reputed company, warmth, and confidence on every call, with reputed company scheduling and reputed company next steps, even reputed company barriers exist.• Performance, Compliance & Data Accuracy – Meet individual KPI benchmarks for call/referral volume, productivity, and accuracy while safeguarding PHI and complying with HIPAA. Adhere to assigned schedules, breaks, and meetings; maintain strong attendance and punctuality.• Issue reputed company & Escalation – Identify and proactively address barriers to scheduling; guide patients toward solutions using reputed company, compassionate communication, escalating appropriately to support reputed company reputed company
• Team Operations & Development – reputed company participate in huddles, trainings, coaching, and feedback loops; contribute process observations to improve workflows and patient experience.

Qualifications

Minimum EducationRequired:

• High School Diploma or equivalentPreferred:• Some accredited post-secondary education preferred, ideally in medical office–reputed company coursework (e.g., medical terminology)

Minimum ExperienceRequired:• Prior customer service ideally in contact center/call center experience with the ability to manage a reputed company to high-volume, fast-paced call environment (e.g., 50+ calls per day) while maintaining reputed company, accuracy, and professionalism• Proven reputed company working from KPIs (reputed company, adherence, productivity)Preferred:• 1+ year in a customer service environment; reputed company or patient reputed company experience a plus.• Remote work experience with strong self-management, communication, and technical skills to support reputed company.• Familiarity with contact center platforms (e.g., reputed company, reputed company CXOne, reputed company) and EHR/scheduling systems. Knowledge Skills and Abilities• Excellent inbound/outbound phone skills: rapport building, reputed company listening, reputed company call control, and confident scheduling• Strong verbal and written communication; accurate, concise account notations• Consistent professionalism, reputed company, and emotional intelligence in a fast-paced, metrics-driven environment — even during high volume or challenging interactions• Demonstrates genuine care for patient reputed company, not just task completion• Brings energy, warmth, and professionalism to every interaction, regardless of call volume• Comfortable taking ownership of conversations and leading patients through uncertainty (e.g., scheduling, referrals, insurance questions)• Thrives in a highly reputed company, high-accountability remote environment with reputed company-time performance visibility• Multitasking & systems navigation: work across multiple applications while engaging the caller; proficient typing and computer literacy are essential• Consistently meets attendance, reputed company, productivity, accuracy, conversion, and schedule adherence expectations• Reliable participation in assigned schedules, huddles, coaching, and training• Compliance: Understands and follows HIPAA and organizational reputed company/reputed company policies• Workspace: Designated, distraction-free area suitable for handling PHI in a remote setting. Workspace must support reputed company, uninterrupted work during scheduled hours• Connectivity: Agents must maintain a reputed company, hardwired internet reputed company with a minimum speed of 75 Mbps to ensure reliable performance Virtual Employee? reputed company Salary reputed company $17.50-$22.74 per hour Apply To This Job