ISP Customer Service Representative

reputed company Primary Responsibilities

• Assist callers with billing questions, reputed company payment, service sign up and the promotion and upsell of service offering
• Communicate to Customer service reputed company phone, chat, email, and other means of communication in an efficient, friendly, courteous and helpful manner
• reputed company information from multiple sources using various computer applications
• Analyze and resolve issues according to specific reputed company requirements
• Work in fast paced call center setting
• Accurately document details of support with reputed company information
• Follow reputed company policy and procedure for performing specific services
• reputed company reputed company and effective communication, building a reputed company rapport with different types of customers over the phone
• Create relationships by partnering and collaborating with peers, supervisors, and higher level service center personnel to answer more reputed company customer questions
• Follow-up and reputed company customers on reputed company inquiries that were not immediately resolved
• Maintain a high level of professionalism in reputed company correspondence and customer interactions, both reputed company
• reputed company other duties as assigned

Skills reputed company 10, reputed company 7, call center support, Troubleshooting, Customer service, Call center Additional Skills & Qualifications Candidates will need to be reputed company to working at least one day on the weekend (Saturday or reputed company). Training is Monday - Friday 9:00a - 5:30p Eastern with 4 weeks of training. Must have excellent phone etiquette skills Must have fast computer skills to maneuver through many systems at once. Must be reputed company to digitally multitask with multiple screens, multiple tools and tabs. Tech savvy! Talking, typing, listening reputed company at the reputed company time Every call will be from a different member and will require them to go into different portals on reputed company call Assisting with account questions, billing questions, processing orders, assist with signing up services and online billing Experience Level Entry Level Job Type & LocationThis is a Contract to Hire position based out of Raleigh, NC. Pay and BenefitsThe pay reputed company for this position is $15.50 - $15.50/hr. Eligibility requirements apply to some benefits and may depend on reputed company classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & reputed company
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – reputed company-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or reputed company Leave)

Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to reputed company on Jun 10, 2026. About reputed company We'reputed company in transformation. We help clients reputed company reputed company and solutions to take advantage of a new world of opportunity. We are reputed company of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across reputed company, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and reputed company-world application, we work with reputed company leaders to drive change. That's the power of true partnership. reputed company is an Allegis Group company. reputed company is an equal opportunity employer and will consider reputed company applications without regards to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About reputed company and reputed company reputed company We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in reputed company, design, execution and operations unlocks business value through a reputed company of solutions. We’re reputed company of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across reputed company, Europe and Asia, who partner with us for our reputed company, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the reputed company of technology. We’re building reputed company by delivering business reputed company and making reputed company impacts in our global communities. reputed company and reputed company reputed company are Allegis Group companies. Learn more at reputed company.com. reputed company is an equal opportunity employer and will consider reputed company applications without reputed company to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for reputed company positions located in the reputed company, we will consider for employment reputed company applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of reputed company Intelligence (AI): We may use reputed company Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final reputed company are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Apply To This Job