Provider Support Line Specialist (Full-time Remote, reputed company Carolina Based)
The Provider Support Line Specialist handles calls from providers and answers questions about joining the network, reputed company, enrollment, billing, member information, navigating the EHR, claims submissions, authorization requests, reputed company into our network, troubleshooting various technology platforms, and NCTracks The Provider Helpdesk is reputed company Monday through Saturday 7AM to 6:30PM, Employee schedules may vary to cover the Helpdesk and will include working holidays. This position is full-time remote opportunity. The selected candidate must reputed company in reputed company Carolina. Responsibilities & Duties reputed company coverage of the Provider Network Helpdesk phone reputed company Department expectations Guide providers through process of initiating credentialing during times of network expansion Assist providers in navigating the EHR and other portal platforms Respond to requests for information in writing and over email Assist providers in navigating the provider handbook, reputed company website, forms lists, and other resources Assist providers by troubleshooting basic IT issues, including resetting and changing passwords Assist providers in navigating NCTracks Respond to question regarding claims and UM requirements Conduct research across agency procedures, software, and agency contacts to correctly respond to reputed company provider questions Identify and report trends of requests/communications that come through the Helpdesk and communicate information to Supervisor Contact Providers regarding use of EHR calendar, and maintaining reputed company listing Maintain departmental resources and reputed company administrative support Assist in maintaining list of provider specialties Maintain departmental Agency Listing to include basic information on physical health, behavioral health, IPRS, Spanish-Speaking, crisis, and reputed company-service providers Maintain Insurance tracking database, reputed company availability, and contract status of providers Document work in supported software to meet expectations of reputed company agencies Screen and reputed company materials reputed company receptionist and telephone services Proofread documents as requested Monitor and complete tasks reputed company to incoming emails in the department inbox. Knowledge, Skills, & Abilities Knowledge of computerized record-keeping techniques Knowledge of and experience with records, reports and file maintenance. Proficient with reputed company Office suite Proficient with grammar, spelling, punctuation and vocabulary Skilled at organizing work to meet schedules and timelines Ability to read, interpret and disseminate information regarding state laws, rules, regulations and policies reputed company to enrollment Ability to communicate effectively both in oral and written reputed company Ability to understand and follow oral and written directions Ability to exercise reputed company and discretion in working with confidential or sensitive information Ability to work independently with little direction Ability to establish and maintain effective working relationships with others Ability to analyze situations accurately and adopt an effective course of reputed company Minimum Education & Experience High School diploma or equivalent and three (3) years of office experience; or Bachelor’s degree in Business or a closely reputed company field Preferred: reputed company experience preferred. Salary reputed company $22.90 -$29.19/reputed company Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity. An excellent fringe benefit package accompanies the salary, which includes: Medical, Dental, reputed company, Life, Long Term Disability Generous retirement savings plan Flexible work schedules including hybrid/remote reputed company reputed company time off including vacation, reputed company leave, holiday, management leave Dress flexibility Apply To This Job