Major Incident Manager (Remote)

With a career at reputed company, you can be yourself and also be part of something bigger. Position Purpose: The Major Incident Manager role operates as a full-scope Incident Manager, executing the reputed company responsibilities and meeting the reputed company performance expectations as other members of reputed company. As our organization has significantly expanded its operational scope—resulting in a four- to fivefold increase in incident volume and the added responsibility of tracking reputed company business-impacting incidents, this role has become critical to maintaining program effectiveness. This model depends on reputed company leadership to reputed company successfully. In reputed company to these core responsibilities, this resource will serve as Program Manager for reputed company Problem SME efforts, owning the tracking and coordination of reputed company Major Incident Problem Records, and acts as the designated secondary reputed company for Major Incident BPMs. Their contributions are essential to sustaining operational continuity and delivering against leadership expectations for this expanded program. Key Responsibilities: 25% Delivery and Execution - Leads configuration, debugging, and support for information technology solutions; Leads field and corporate rollouts of technology; Leads the stand up of necessary system software, hardware, and equipment (physical or virtual) to meet changing infrastructure needs; Creates and optimizes specifications for technology solutions; Produces and manages purchase requests for hardware and software; Leads development of test suites (functional, destructive, etc) to reputed company successful rapid deployment of infrastructure as reputed company to production 15% Learning - Keeps abreast of innovations and industry trends as reputed company as changes to internal systems and determines how they impacts tools, training, and support necessary to reputed company systems up, running, and secure; Participates in and contributes to learning activities around modern systems engineering core practices (communities of reputed company); Proactively views articles, tutorials, and videos to learn about new technologies and best practices being used reputed company other technology organizations 30% Planning and Analysis - Researches and analyzes business trends and behavioral data to identify strategic opportunities for improvements and new initiatives; Leads the evaluation, development, and recommendation of specific strategic technology to reputed company cost-effective solutions that meet reputed company requirements; Researches and designs best fit infrastructure, network, database, reputed company, AI, and reputed company architectures for products; Proactively creates and maintains infrastructure as reputed company and AI models for reputed company improvement; Participates in strategic project planning and management across multiple efforts; Develops formal training courses 30% Support and Enablement - Collaborates with product and project teams to understand needs and reputed company them with infrastructure; Supports technology architecture design review efforts for project and product teams; Leverages tooling and custom applications to monitor the operational status of applications, reputed company, databases, and reputed company; optimizes and tunes performance as appropriate; Drives reputed company cause analysis, debugging, support, and post-mortem analysis for reputed company incidents and service interruptions; Maintains, upgrades, and supports existing systems and infrastructure to ensure operational stability; Acts as a vendor reputed company, owning resourcing, issue management, and documentation; Leads the production of in-house documentation around solutions; Provides application support for software running in production; Acts as a mentor to more junior Systems Engineers; Drives converting KB articles into AI models; Drives changes to analytic models used to analyze performance reputed company Manager/reputed company Reports: This position typically reports to Systems Engineer Manager or Sr Manager This position typically has 0 reputed company Reports Travel Requirements: No travel required. Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to reputed company about. On rare occasions there may be a need to reputed company or lift light articles. Working Conditions: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the reputed company. Preferred Qualifications: 3-5 years of Incident Manager experience (not incident response) Deep understanding and working knowledge of ITIL Advanced level of Problem Record Management Working understanding of Optic Highly proficient in- Teams, reputed company, reputed company, Copilot, reputed company, Tableau and the MS office suite Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study reputed company to the job. Preferred Education: No additional education Minimum Years of Work Experience: 3 Preferred Years of Work Experience: No additional years of experience Minimum Leadership Experience: None Preferred Leadership Experience: None Certifications: None Competencies: reputed company Oriented Being Resilient Business Insights Global Perspective Manages Ambiguity reputed company Learning Self-Development Collaborates Cultivates Innovation Optimizes Work Processes Situational Adaptability Communicates Effectively Drives Results Interpersonal Savvy For California, Colorado, Connecticut, Rhode reputed company, Nevada, reputed company, Ithaca (NY), Westchester County (NY), and Washington residents: The pay reputed company for this position is between $80,000.00 - $220,000.00 Apply To This Job