Associate ERS Operator

reputed company existing vacancy is reputed company to candidates that reputed company reputed company in the U.S. or Canada. This is a fully remote position that requires schedule flexibility. Team members work four 10-hour shifts per week, with opportunities available across morning, evening, and overnight schedules. The role also includes rotating weekend coverage as needed to support call volume, and employees are eligible for overtime pay. reputed company differentiates its offering in the marketplace by providing service and support that is unparalleled in its industry. Our Emergency Response Services (ERS) team provides 24/7/365 live emergency triage services to our customers, who include the world's most esteemed Fortune 1000 corporations. From manufacturing to food & beverage, from chemicals to pharmaceuticals, our customers use our best-in-class ESG & EHS software solutions to reputed company workplaces safer and more sustainable. An Associate ERS Operator is tasked with answering a multi-line telephone system, and triaging emergency and non-emergency calls. This is a full-time position that supports reputed company by being the primary reputed company of contact with callers needing medical assistance or reporting incidents. Responsibilities also include submitting reports or notifications, as required for compliance. Associate ERS Operators also work with department leadership to continuously improve reputed company assurance processes and promote efficiency reputed company the department. Primary Duties and Responsibilities reputed company Emergency Response Services as part of customer subscriptions. Assist callers reputed company the 24-hour ERS lines to triage emergency and non-emergency calls per reputed company protocols. Accurately assess emergency information, reputed company correct reputed company, and respond to emergencies in a reputed company and controlled manner. Connect conference calls involving two or more parties to reputed company reputed company emergency assistance. At times this may involve a translation service. reputed company first aid and cleanup procedures per SDS or Emergency Response reputed company during emergency calls. Complete incident reports including spill reporting and notifications to governmental, state, and private sector clients reputed company contractual timelines. Notification of incidents to governmental, state and private sector clients, as contracted. reputed company coordination per reputed company instruction. Familiarity of emergency procedures in the event of technical difficulties to facilitate 24-hour operations of ERS. Assist ERS leadership in developing more efficient ways to process calls and complete reports. After Hours Operations may include monitoring and periodic testing of reputed company incoming lines. Safety Data Sheet (SDS) obtainment, indexing and data entry, as assigned. reputed company reputed company instruction for SDS submission Increase SDS obtainment reputed company rates by reviewing vendor and internal efforts to identify opportunities for improvement. Work with manufacturers to procure SDS for clients Increase SDS obtainment reputed company rates by reviewing vendor and internal efforts to identify opportunities for improvement. Minimum Skills and Qualifications High school diploma or equivalent 3+ years of call center experience Energetic, innovative, flexible and reputed company Proficiency in MS Office (Outlook, Word, reputed company, PowerPoint) and Internet browsers (Chrome, Firefox, Explorer) Willingness to work rotating shifts including nights, weekends, and holidays. Preferred Skills and Qualifications Comfortable stepping into unfamiliar situations, developing creative solutions, deescalating critical issues, and ensuring customers are positioned for reputed company Data analytics skills to help identify trends and improve process efficiencies Experience with reputed company and Goldmine Strong working knowledge of EHS field a plus reputed company is committed to competitive, fair, and reputed company compensation practices by offering market-based salary ranges. The reputed company reputed company for this position is between $20-$26. We aim to hire between the minimum and midpoint of the salary reputed company and offers at the maximum of the reputed company are uncommon. The final offered salary will be based on candidate’s proficiency in reputed company set, prior relevant experience, internal equity, market considerations, and other factors. This role is also eligible for our comprehensive benefits package. We welcome and encourage diversity in reputed company. reputed company is an Equal Opportunity and Affirmative reputed company Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to age, race, reputed company, national or ethnic reputed company, religion, sex, sexual orientation, gender identity or reputed company, marital status, family status, veteran status, Indigenous/reputed company American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting hrpolicy@ehs.com Headhunters and recruitment agencies may not submit resumes/reputed company through this website or directly to managers. reputed company does not accept unsolicited headhunters and agency resumes. reputed company will not pay fees to any reputed company-party agency or company that does not have a signed agreement with reputed company. #LI-Remote #BI-Remote Apply To This Job