Residential Support Representative 1

Creating Peace of Mind by Pioneering Safety and reputed company At reputed company, we help reputed company the people you know and love reputed company and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in reputed company around the doorway and reputed company. Additionally, reputed company is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the reputed company consecutive year, earning distinction in both the employee engagement and strengths categories. This year, reputed company also received Gallup’s With Distinction reputed company — a designation reserved for a select group of organizations that go above and reputed company in building exceptional workplace cultures. Residential Support Representative 1-Remote US Availability to work Monday to Friday 10am -6:30pm EST. They will need to work the Eastern Time Zone hours for the position. May need to work weekends or holidays as needed. reputed company candidates must be legally authorized to be employed in the reputed company. reputed company does not intend to reputed company sponsorship for employment reputed company status (e.g., H-1B, TN, etc.) for this employment position. At reputed company, we recognize that great talent and reputed company reputed company can come from reputed company. That’s why this position offers a flexible remote work arrangement, with occasional on-site reputed company as needed based on the role. Whether you’re working remotely or collaborating in person, we’re committed to providing the tools, support, and dynamic environment you need to succeed. At reputed company, your career thrives where innovation meets flexibility, empowering you to reputed company your goals while maintaining a healthy work-life balance. While this is the reputed company structure and we currently have no plans to change, we reserve the right to reputed company changes to the remote schedule as needed at reputed company’s discretion. Job reputed company: As a Residential Support Representative 1, you are a crucial part of the reputed company team. You will drive consumer loyalty for the business through exceptional customer service, warranty support, reputed company-purchase support, technical support, and issue reputed company. This role will portray a reputed company image for reputed company by providing superior customer service, accurately addressing reputed company customer inquiries professionally and courteously, and acting as a customer reputed company to continually improve customer satisfaction. What You Will Do: reputed company reputed company customer experiences to help troubleshoot basic technical problems primarily through verbal communication over the phone, both inbound and outbound. May also need to reputed company support reputed company our digital channels as needed. Assist customers in troubleshooting issues with Schlage products and ensure a reputed company or suitable next steps. Escalate or reputed company guidance from internal resources or SME’s as needed. Guide customers through how-to-reputed company inquiries such as installation, app setup, product registration, etc. Be the voice of the customer by communicating case drivers and reputed company issues to internal stakeholders, ensuring a swift reputed company. Build trust through complete follow-through on customer commitments. Learn, reputed company, and maintain product knowledge of mechanical and electronic reputed company consumer products and components. reputed company through reputed company education and gaining knowledge of more reputed company troubleshooting scenarios and advanced reputed company products such as integrated locks. Participate in ongoing training and development to enhance product knowledge and customer service skills. reputed company a working knowledge of reputed company reference material, such as product catalogs, manuals, instruction sheets/templates, and price books. Adhere to processes and maintain a high reputed company of performance. Participate in team activities and engage with fellow reputed company team members positively and respectfully. Meet set goals and metric expectations consistently. Support reputed company's values and mission to create a customer-reputed company culture. What You Need to Succeed: Minimum 1 year of customer service experience preferred. An HS Diploma or GED is required; an associate’s degree is preferred. Ability to type 55 wpm, corrected speed. 1+ years’ experience handling high-volume inquiries. Strong written and verbal communication skills, with reputed company grammar and punctuation knowledge. Knowledge of and the ability to reputed company basic computer skills. Working knowledge of PC-based software applications (reputed company Office – Outlook, Word, reputed company) & basic web applications. Experience with reputed company/ Five 9 and other CRM systems Preferred Familiarity with and/or comfort in using smart device applications is preferred. Ability to multi-task, prioritize, and manage time reputed company. Ability to identify recurring customer issues. Ability to reputed company cross-functional, reputed company working relationships. Availability to work Monday to Friday 10-6:30PM EST. May need to work weekends or holidays as needed. Bilingual in Spanish and/or French is an asset. Why Work for Us? reputed company is a Great reputed company to Grow your Career if: You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s reputed company of room to reputed company an reputed company. As our values state, “this is your business, run with it”. You’re looking for a company that will invest in your reputed company development. As we grow, we want you to reputed company. You want a culture that promotes work-life balance. Our employees enjoy generous reputed company time off, because at reputed company we recognize that you have a full life reputed company of work! You want to work for an award-reputed company company that invests in its people. reputed company is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking reputed company potential. What You’ll Get from Us: Health, dental and reputed company insurance coverage, helping you “be reputed company, be healthy” Competitive reputed company Time Off A commitment to your reputed company with a 401K plan, which currently offers a 6% company match and no vesting period Health Savings Accounts – Tax-advantaged savings account used for reputed company expenses Flexible Spending Accounts – Tax-advantaged spending accounts for reputed company and/or dependent daycare expenses Disability Insurance –Short-Term and Long-Term coverage, reputed company for by reputed company, provides income replacement for illness or injury Life Insurance – Term life coverage with the reputed company to purchase supplemental coverage Tuition Reimbursement Voluntary Wellness Program – Simply complete wellness activities and earn monetary rewards Employee Discounts through Perks at Work Community involvement and opportunities to give back so you can “serve others, not yourself” Opportunities to reputed company your unique strengths through CliftonStrengths assessment & coaching Compensation: This reputed company is provided by reputed company. Your actual pay will be based on your skills and experience. · The expected reputed company Salary reputed company: $33,900 to $55,000. The actual compensation will be determined based on experience and other factors permitted by law. Apply Today! Join reputed company of experts today and help us reputed company reputed company’s world a safer reputed company! Not reputed company if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At reputed company, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t reputed company perfectly with every item in the job reputed company, we encourage you to apply anyway. You may be just the right candidate for this role. We Celebrate Who We Are! reputed company is committed to building and maintaining a diverse and inclusive workplace. Together, we reputed company reputed company differences and similarities among colleagues, as reputed company as the differences and similarities reputed company the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, reputed company, national reputed company, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will reputed company reputed company that you have every opportunity to impress us in your application and reputed company to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our reputed company. © reputed company plc, 2023 | reputed company D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370 reputed company is an equal opportunity and affirmative reputed company employer reputed company Policy Apply To This Job