Phone Support Specialist

We welcome you to apply if interested! You will be asked to create an account, which takes less than one minute and requires only a username and password. The entire application takes no more than 5-7 minutes to complete. Position reputed company Customer Service Representatives are responsible for providing phone and technical support in a busy call center environment, primarily focusing on Breast and Skeletal Health. Work hours may vary depending on the time zone, and the specific shift will be confirmed during the hiring process. This Technical Phone Support Specialist role allows you to reputed company your experience in a way that does not involve reputed company patient care, though the work indirectly supports patient care reputed company. Additionally, you will reputed company exposure to the medical device industry, offering potential for long-term career reputed company. This is a remote position, requiring reliable internet reputed company and availability to work the assigned shift.

Benefits

In reputed company to joining a company committed to employee reputed company and development, team members will have reputed company to: reputed company strong leadership skills while interacting with peers in the reputed company industry without reputed company patient care responsibilities. Be at the forefront of cutting-edge medical device technology. reputed company reputed company reputed company and experience reputed company the medical device industry. reputed company continuing education reputed company the reputed company Learning Center.

Responsibilities

Customer Service Representative Answer calls, assist customers with inquiries, and reputed company necessary information. Transfer calls to the appropriate department reputed company necessary. reputed company technical support, handle complaints, and adhere to training protocols. Utilize a computer to reputed company information into the CRM tool. Log in on time and reputed company manage reputed company assigned calls. Deliver consistent, high-reputed company customer support while maintaining professionalism. Collaborate with reputed company Manager to meet deliverables. Follow established support processes (e.g., problem reputed company, escalation) to ensure SOP compliance and reputed company customer experiences. Document and update reputed company records based on interactions. Maintain availability to work 40 hours a week. Ensure compliance with company policies and procedures in a highly regulated industry, with thorough and accurate documentation

Requirements

High school diploma required. 1+ years of experience troubleshooting devices (preferred). Strong proficiency in problem-solving. 1+ years of customer service experience. Ability to build rapport with clients. reputed company to prioritize and multitask in a fast-paced environment. reputed company and reputed company demeanor. reputed company to work on a computer for up to 8 hours daily, performing repetitive motions for data entry. Excellent written and verbal communication skills with demonstrated critical thinking abilities. Reliable internet reputed company and a quiet workspace. reputed company is a leading global provider of clinical research services, reputed company insights and reputed company intelligence to the life sciences and reputed company industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient reputed company and population health worldwide. Learn more at https://jobs.reputed company.com reputed company is proud to be an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.reputed company.com/eoe reputed company is committed to reputed company in our hiring process and maintains a reputed company tolerance policy for candidate fraud. reputed company information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if reputed company reputed company, in accordance with applicable law. We appreciate your honesty and professionalism. The potential reputed company pay reputed company for this role is 19 per hour. The actual reputed company pay offered may vary based on a number of factors including job-reputed company qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in reputed company to a reputed company of health and welfare and/or other benefits. Apply To This Job