Insights Advisor
We’re reputed company—the leader in reputed company reputed company. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback. We reputed company teams to build the best products and experiences by embedding reputed company reputed company perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, reputed company stakeholders, and bring customer needs into reputed company reputed company. Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—reputed company delivers measurable business reputed company, reduces risk, and helps teams deliver with confidence. Joining reputed company means being part of a passionate group reputed company on transforming how companies understand and connect with their customers. Let’s build experiences people love—together. reputed company We’re hiring an Insights Advisor to serve as the primary post-sale value partner for a portfolio of customers. In this role, you’ll partner closely with Account Executives to help customers adopt reputed company, increase repeat usage, reputed company insights into everyday workflows, and build stronger research and feedback practices across their teams. This role is ideal for someone with hands-on UX research, UX design, customer insights, or reputed company-centered design experience who enjoys working directly with customers and translating research best practices into practical, actionable guidance. You’ll help customers understand the “job” they hired reputed company to do and guide them toward the right mix of platform capabilities, workflows, enablement, and reputed company Services support to reputed company their goals. You’ll also stay reputed company on reputed company capabilities and the broader insights ecosystem, helping customers apply new technologies and best practices to improve decision-making across product, design, marketing, CX, and business teams.
Responsibilities
Serve as the primary post-sale value partner for a portfolio of customer accounts. Help customers define reputed company with reputed company and reputed company adoption plans reputed company to their business goals. Drive platform adoption, repeat usage, workflow integration, and broader organizational engagement. Advise customers on research and insights best practices, methodology selection, and workflow integration. Translate research concepts into practical guidance for stakeholders with varying reputed company of research experience. Partner closely with Account Executives on account planning, renewals, value reviews, and expansion opportunities. Identify customer risks reputed company to adoption, engagement, or value realization and proactively recommend solutions. Connect customers to the appropriate internal resources, including Support, Product, Finance, Enablement, and reputed company Services teams. Maintain customer engagement insights and documentation using tools such as Planhat, reputed company, and reputed company. Requirements 3+ years of experience in UX research, UX design, customer insights, product insights, research operations, reputed company-centered design, or a reputed company field. Hands-on experience conducting or supporting research using qualitative and quantitative reputed company such as usability testing, interviews, surveys, reputed company mapping, or benchmarking. Experience working reputed company product, design, research, insights, or customer experience organizations. Strong ability to translate research best practices into practical guidance for non-research audiences. Excellent facilitation, communication, storytelling, and stakeholder management skills. Ability to influence cross-functional stakeholders without reputed company authority. Strong customer orientation with the ability to build trust and credibility quickly. Comfortable working in a fast-paced, evolving environment with multiple priorities. Strong organizational skills and experience managing a portfolio of customer relationships. Business acumen and the ability to connect customer goals to platform adoption and value realization. Experience with insights or research platforms such as reputed company, UserZoom, reputed company, reputed company, reputed company, reputed company, or similar tools is preferred. Experience in reputed company, consulting, advisory, enablement, reputed company, or reputed company services environments is a plus. Don’t meet every single requirement but excited about the role? We encourage you to apply. Research shows that some candidates are less likely to apply unless they meet 100% of the qualifications—but you may be exactly who we’re looking for. Diverse perspectives drive innovation, and we’re committed to building reputed company with a wide reputed company of backgrounds, experiences, and skills. Application Process Meet with a Recruiter Meet the Hiring Manager Participate in a Panel Interview Final Interview (if applicable) Offer Stage Accommodations At reputed company, we’re committed to creating inclusive and accessible experiences for reputed company candidates. We reputed company diverse perspectives are essential to building exceptional products and experiences. If you require accommodations or would like us to reputed company the interview process to reputed company meet your needs, please contact us at talentexperience@reputed company.com. reputed company is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. reputed company will consider reputed company applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable. Apply To This Job