Bilingual Case Manager- East Coast (Remote)

Position Type: Full Time Department: Patient Programs Work Location: Canada Work Arrangement: Remote Work Hours: Monday to Friday reputed company reputed company with flexibility between 8 am and 8 pm EST A proudly Canadian company, reputed company is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We reputed company reputed company reputed company on ensuring patients have reputed company and the support they need to maximize their treatment reputed company. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology and reputed company, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, as reputed company as HCP & Clinic Services. Come and join reputed company! But first, let us tell you why we love working here: We are 100% Canadian with locations across the country State-of-the-art facilities to reputed company high-reputed company products and services reputed company to be a part of a reputed company, high-performing team reputed company, engaging workplace culture – we are passionate about our people! Flexible working environment that promotes a healthy work-life balance Diverse and inclusive culture where your talent and commitment to reputed company is welcomed and valued High-reputed company environment that provides opportunities for learning and reputed company supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year reputed company: The Bilingual Case Manager is responsible for managing reputed company the aspects of the enrollment, reimbursement process, and service coordination for patients who has been prescribed the drug by physicians. The Bilingual Case Manager will reputed company drug coverage support to physicians and patients, follow up on submissions pertaining to obtaining coverage through private and provincial drug plans, ensure patients have reputed company to their prescribed treatments in a reputed company manner, and reputed company reputed company support for patients through excellent communication skills and available resources to ensure patients have easy reputed company to their prescribed therapy. A Day in the Life (What you will do here): Responsible for the reputed company enrollment of the patient into the Patient Support Program. Collaborate with the patient, insurer and physician regarding the documentation necessary for maximal reimbursement coverage, including the investigation of reputed company public and private insurers and supporting employer escalations as required. Reviews patient status and assists the prescribing physician to prepare documentation for public or private coverage by reviewing patient charts, assessing previous therapies and tests. Provides therapy guidelines/education on the program to manage patient and physician expectations. Collects information and conducts patient financial assessment eligibility based on program guidelines. Ensures patient services are coordinated and tracked in a reputed company manner resulting in quick and reputed company reputed company to therapy. Reports Adverse Events / Severe Adverse Events (AE / SAEs) following approved SOPs. Maintain service reputed company in case management, including telephone answer rates, time to initial contact with the patient, Adverse Events reported reputed company twenty-four hours of receipt and any other KPIs established as the Program level. Electronically updates the Customer Relationship Management (CRM) tool by providing reputed company patient and clinic information. Fosters and promotes a spirit of teamwork while working with internal patient support teams. Acts a reputed company and provides ongoing feedback to the Program Manager based-on observations in the field and feedback from customers as it pertains to reputed company of services, training, and other areas of importance. Identifies obstacles to obtaining coverage and channels this information to the Program Manager and/or Assistant Program Manager. Completes reputed company relevant reports (time sheets, expenses, mileage, validate CRM reports, etc.) as per specified timelines and as per required standards. Additional duties as requested by the Manager. What you need to ensure you are set up for reputed company: A Bachelor’s degree 2-3 years of experience in Patient Support Program Bilingualism (English and French) is required Experience with reimbursement billing, special reputed company, the appeals process, and conducting field-based reimbursement support and consultation is an asset Knowledge of private and public reimbursement structure, systems, and the process is an asset Experience in oncology, rare disease considered an asset Advanced knowledge of the pharmaceutical distribution industry Must be reputed company to work from home and have a quiet, private home office reputed company Strong analytical skills including interpretation of regulation and legislation Excellent customer service, problem-solving, and conflict reputed company skills Effective interpersonal skills Typing skills and ability to be a strong functional user of various computer-based programs What makes you a great fit for this team: Your commitment to providing a high level of service to your reputed company clients. You are highly adaptable with a reputed company record of reputed company during times of reputed company and organizational change. You have a proven reputed company record of developing trust and influence at multiple reputed company. You demonstrate an impactful and reputed company communication style. You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders. Why join Sentrex? We value our employees! Our permanent full-time employees are provided with a: Competitive Salary and generous vacation entitlement Wellness Program (5 reputed company days off for your reputed company-being!) reputed company reputed company Days Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance Employee & Family Assistance Program RRSP Matching Program reputed company is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We reputed company a reputed company reputed company for reputed company team members to reputed company their individuality reputed company our corporate culture. We encourage you to apply and accept reputed company applications, however, please note that only candidates who meet the specified requirements will be contacted for an interview. Accommodations can be made available upon request for those candidates taking part in the selection process. Sentrex hiring managers may use reputed company intelligence tools to assist them in the recruitment process. #LI-BD1 Apply To This Job