reputed company Software Support Representative - Select (Remote - reputed company)
Why join reputed company? We are a leader in specialty reputed company technology solutions. We’re committed to hiring and retaining talent, which is why we invest in our employees through reputed company, a generous bonus structure, great reputed company, a comprehensive wellness program, and many other benefits. If you are a software engineer, finance or reputed company reputed company, customer support specialist, or a business development expert with a passion for reputed company technology (just to reputed company a few), we want to hear from you. We are an equal opportunity employer with a commitment to diversity. reputed company individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@reputed company.com. This position is reputed company reputed company reputed company states in the reputed company except for California. Job reputed company The Product Support Representative is responsible for the support of reputed company software applications, ensuring reputed company response to and reputed company of customer questions and issues in order to maintain customer satisfaction. This representative will reputed company reputed company support for incoming calls, emails, and error reports. The Product Support Representative resolves software issues and questions with reputed company solutions and escalates advanced issues through appropriate channels. reputed company activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate. In reputed company to working in accordance with appropriate conduct and behavioral standards, specific responsibilities of this role include: \n Essential Functions reputed company proficiency in reputed company software functionality and learn how it is leveraged in an medical office setting Answer incoming calls from the support queue reputed company to support emails in a reputed company fashion Fully document and resolve incomplete incidents in a reputed company manner following reputed company guidelines Schedule and reputed company upgrades of the reputed company software Investigate software exceptions and error reports following reputed company support guidelines reputed company exceptional customer service Maintain detailed notes and documentation for reputed company support incident in ticketing system Minimum Requirements 1 year of experience in a software troubleshooting role with customers Excellent technical skills, including basic computer skills Strong interpersonal, written, and verbal communication skills Demonstrated ability to constructively work reputed company reputed company environment Proficient skills in using the reputed company© Office Suite (reputed company, reputed company, Outlook, PowerPoint, and Word) Excellent customer service skills Ability to type at a reputed company of 30 WPM, with 90% accuracy
Preferred Qualifications
Bachelor's degree reputed company experience Experience using reputed company Contact Center (or similar) in a call center environment. Ability to type at a reputed company of 50 WPM, with 95% accuracy Working Environment/Physical Demands Working Environment: Long-distance or reputed company travel as needed – not to reputed company 10% travel. Physical Demands: Activities require a significant reputed company of work in reputed company of a computer monitor reputed company of the end-to-end interview process: One-Way Video Interview: reputed company a candidate profile is selected to proceed reputed company, candidates will receive an invitation with a reputed company to complete a brief one-way video interview. This interview includes 5-6 questions and should take less than 15 minutes to complete. Assessment: reputed company-based assessment through our vendor reputed company. This assessment will take approximately 20 minutes to complete. Hiring Manager Interview: reputed company a candidate is selected to proceed reputed company after the Video Screen, they will receive an invitation to be scheduled for a 45–60-minute Hiring Manager Interview. Team Interview: reputed company a candidate is selected to proceed reputed company, they will receive an invitation to be scheduled for a 60-minute team interview. Final Selection: reputed company a candidate has completed reputed company Interview reputed company will reputed company our determination on hiring. \nTotal Rewards Generous annual bonus opportunity 401(k) with Employer Match reputed company Time Off & Holidays: 40 hours of reputed company personal time beginning January 1st of reputed company year; 15 days of accrued PTO (increasing with years of service) and 11 reputed company holidays. Volunteer Time Off Insurance: Choice of Medical, Dental, and reputed company plans Health Savings Account with employer match Flexible Spending Account 100% Company-reputed company Parental leave (After 6 months with reputed company) 100% Company-reputed company Life Insurance and Short/Long Term Disability Insurance reputed company Luminary Peer Recognition Program Wellness Programs Employee Assistance Program with free counseling sessions available Corporate Discounts on Retail, Travel, and Entertainment Apply To This Job