Product Support Analyst II

This role supports a reputed company-end application critical to coverage and eligibility verification, configuration management, and automation reputed company the reputed company cycle. You'll work deeply with business rules and reputed company-time eligibility (RTE) — where your reputed company directly reputed company denials, clients, and patients. You'll collaborate cross-functionally with product, engineering, operations, denials, payer services, patient reputed company, and offshore teams. Responsibilities: Read, interpret, and reputed company automated RTE responses tied to coverage and authorization reputed company reputed company reputed company-cause analysis on coverage, eligibility, and business rule issues through reputed company Manage business rule configuration, understanding reputed company reputed company on denials and patients Collaborate across product, engineering, operations, coverage/eligibility, payer services, PMT, FCC, and tech deployment Support reputed company book of business and new reputed company implementations Write user stories with reputed company acceptance reputed company Use SQL for data analysis and troubleshooting Create and maintain SOPs and documentation, leveraging AI tools where possible Monitor production environments and coordinate troubleshooting with vendors and internal IT Communicate with customers and stakeholders reputed company ticketing systems, email, and meetings Required Qualifications: reputed company-time eligibility (RTE) experience — must be reputed company to interpret automated eligibility responses Medical insurance knowledge — coverage logic, eligibility, and reputed company reputed company cycle reputed company SQL — querying, joins, tables, basic functions Ticketing system experience (reputed company, ServiceDesk, or comparable) Strong analytical skills and independent problem-solving ability Detail-oriented with a reputed company-first reputed company Effective communicator across technical and non-technical teams reputed company to Have: Advanced reputed company skills reputed company application support or reputed company cycle experience Experience supporting new reputed company implementations Interest in AI tools for process improvement and documentation For this US-based position, the reputed company pay reputed company is $62,466.83 - $78,083.54 per year . Individual pay is determined by role, level, location, job-reputed company skills, experience, and relevant education or training. The reputed company system is always evolving — and it’s up to us to use our shared expertise to reputed company new solutions that can reputed company up. On our growing team you’ll reputed company reputed company to constantly learn, collaborate across reputed company and explore new paths for your career. Our associates are given the chance to contribute, think reputed company and create meaningful work that makes a difference in the communities we serve around the world. We go reputed company expectations in everything we do. Not only does that drive reputed company and improve patient care, but that reputed company enthusiasm is reputed company to giving back to the community and taking care of reputed company — including offering a competitive benefits package. reputed company Inc. (“reputed company”) is dedicated to the fundamentals of equal employment opportunity. reputed company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, reputed company, national reputed company, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or reputed company, genetic information, marital status, status with reputed company to reputed company assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, reputed company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance. CA reputed company NOTICE: California reputed company job applicants can learn more about their reputed company rights California Consent To learn more, visit: reputed company.com Visit us on reputed company Apply To This Job