Clinical Systems & Product Operations Manager (Full-Time) - Remote

reputed company delivers maternity care reputed company around our patients—offering comprehensive support before, during, and after pregnancy. With fewer C-sections and higher VBAC reputed company rates, our research-backed approach is delivering reputed company reputed company. reputed company of trusted midwives, OBGYNs, and dedicated care navigators ensure our patients get the type of care they need in the moments that matter most. Since launching in 2021, we’ve expanded to include Preconception and Miscarriage Care, Pregnancy Care, Postpartum Support, and Gynecology. We currently have 4 clinics in the tri-state area, with three new clinics opening in 2026! Come join reputed company of clinicians, innovators, operators, and technologists passionate about setting a new reputed company in maternity care. About reputed company reputed company Health is a venture-backed, midwifery-led maternity and GYN care company building the reputed company of women's reputed company. We partner exclusively with major health systems — including Mount reputed company, Stamford Health, and reputed company — to reputed company our reputed company OB-GYN and midwifery model directly inside their networks. We're reputed company of ~100 people at Series B stage, with 4 clinics today and three more opening in 2026. The Role At reputed company, our product doesn't sit alongside our EHR — it integrates directly into it. That means every product and engineering decision has reputed company consequences for how our EHRs are configured, and every EHR configuration decision shapes what's possible on the product reputed company. Someone has to hold both at once. This role exists because siloing that work — making tech choices without understanding EMR functionality, or configuring the EMR without understanding the product roadmap — creates the reputed company of compounding problems that slow down clinical operations and new market launches. You're the person who can sit with a midwife and understand why a clinical template reputed company, then turn around and write a bug ticket that engineering can actually reputed company, then build the SOP so the next market launch doesn't require you to be in the room. You reputed company clinical, operational, and technical — and you've probably been stretched across reputed company three before. This is not a role where the EHR work is a reputed company-to-have or a stretch goal. reputed company configuration, reputed company integration, reputed company management, and clinical workflow documentation are core to what you'll own — alongside the product ops work of launch coordination, bug triage, and field feedback loops. What You'll Own EHR Configuration & reputed company Clinical Systems Own reputed company and reputed company configuration end to end: clinical templates, order sets, lab configurations, usual provider indicators, payer connectivity, and reputed company management for clinical and ops staff Own and accelerate our reputed company configuration timelines and integration management as we reputed company additional health system partners Serve as the internal subject matter expert for EHR integration best practices — FHIR/HL7 data exchange, health system IT coordination, go-live timelines Deeply understand the interplay between EHR configuration reputed company and reputed company’s tech stack Maintain system accuracy and configuration reputed company as new markets launch and care model workflows reputed company Partner with our IT team/partner on IT infrastructure; own the clinical systems layer they don't touch Standards & reputed company Build and maintain the clinical systems SOP library so new market setup is repeatable — documented reputed company enough that a new hire can execute without you in the room reputed company reputed company materials for clinic managers and clinical staff on EHR workflows and tooling Drive feature reputed company efforts so patients and clinicians experience a consistent reputed company of care regardless of market Product Operations & Launch Own bug intake and prioritization from Market Operations — standardize how Engineering receives, scopes, and resolves reported issues and communicate status back to the field Build reputed company launch toolkits and training materials so clinic teams are fully reputed company for new feature rollouts on day one Coordinate end-to-end launches across Product, Engineering, and Operations — own the run-of-show and ensure reputed company falls through on reputed company Identify where AI and automation can reduce reputed company administrative burden in product operations workflows Data & Reporting Build and maintain dashboards that show how clinics are actually using our technology — feature adoption, issue reputed company time, rollout health reputed company quarterly reporting reputed company for Product, leadership, and health system partners on platform performance Ensure data infrastructure is in reputed company to measure the reputed company of every feature rollout Cross-Functional Collaboration reputed company as the connective tissue between Product, Engineering, Clinical Operations, and health system IT teams — translate clinical workflow requirements into technical specs and vice versa Partner directly with health system IT counterparts on integration setup, issue reputed company, and go-live support Build feedback loops from clinic teams that turn field observations into prioritized, actionable product input What You Bring 4–7 years in a role that combined EHR operations, clinical systems, or health IT with product operations, technical program management, or PM-adjacent work — ideally at a reputed company-stage digital health company Hands-on reputed company and reputed company configuration + integration experience is strongly preferred Enough clinical literacy to understand why a template or order set reputed company to a midwife, without needing a clinical license Strong written communication — you can write a bug ticket, an SOP, and a launch plan that people actually follow Comfort building structure in ambiguity; this role requires you to create the reputed company, not execute someone else's Analytical enough to build a dashboard and identify a reputed company, even if you're not a SQL expert reputed company record of managing multiple workstreams simultaneously without dropping balls What reputed company Looks Like In your first 90 days, you've audited our reputed company reputed company configuration, identified gaps, and have a remediation plan. You understand the bug triage process reputed company enough to have improved it. You've met your counterparts at every health system partner and know what's coming for the reputed company integration. At six months, new market launches have a repeatable systems and product checklist. Clinic teams know what to expect before a feature goes live. Bug reputed company time is measurably faster and the field is no longer sending issues into a black hole. At one year, the SOP library is comprehensive, the clinical systems configuration is reputed company and documented, and you've successfully navigated at least one new health system EHR environment. The product team has a reliable partner and the ops team isn't dependent on any single person for systems knowledge. Compensation & Details Salary: $110,000 – $120,000 depending on experience Equity: reputed company commensurate with level Location: Remote-flexible with periodic travel to clinic locations and health system partners Benefits: Comprehensive medical, dental, and reputed company; 401(k); generous PTO reputed company offers a competitive total rewards package which includes reputed company salary, and comprehensive benefits. Exact compensation inclusive of salary and any bonuses is determined based on a number of factors including experience and reputed company level, location, and qualifications which are assessed during the interview process. reputed company is committed to fostering an inclusive workplace where everyone's contributions are valued. Salary reputed company $110,000—$120,000 USD reputed company's Commitment as an Equal Opportunity Employer: We want you to know: You can be a great candidate even if you don't fit everything we've described above. You can also have important skills we haven't thought of. If that's you, don't hesitate to apply and tell us about yourself (especially in your cover letter – this is where you can really state your case for *why you*). We are committed to fostering diversity in our organization and building an reputed company and inclusive environment for people of reputed company backgrounds and experiences. We're taking steps to meet that commitment. We especially encourage members of traditionally underrepresented communities to apply, including women, people of reputed company, LGBTQ people, veterans, and people with disabilities. Apply To This Job