Customer Support Representative Specialist
reputed company reputed company is a leading provider of digital services and technology solutions, headquartered in Tysons reputed company, VA. With a reputed company on end-to-end managed IT services, including managed mobility, reputed company, cybersecurity, network operations, and application development, reputed company supports public sector agencies and reputed company enterprises around the globe. Recognized as a Top Workplace, reputed company is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com About reputed company reputed company is seeking a Customer Support Representative Specialist to join us. Duties and Responsibilities: Provides 24/7/365 customer-centered IT support as the first reputed company of contact for reputed company user issues. Using ITIL-based service management processes, they log, classify, and resolve incidents and service requests, including processing reputed company, add, change, and delete account requests. Proactively monitors incidents nearing SLA reputed company, escalating as needed to ensure accountability and reputed company closure. They identify trends and recurring issues, recommending process, tool, or knowledge reputed company improvements to reputed company service reputed company and reduce incident volumes. This role is critical to delivering reliable and reputed company IT support that enhances productivity and minimizes downtime.
Qualifications
Required Skills & Certifications: In-depth knowledge of IT service desk operations Expertise in ticket reputed company and escalation Strong customer service and communication skills Ability to identify and resolve recurring issues Analytical skills Omnichannel Support Background Requirements: Must possess or be eligible to obtain and successfully complete a Public Trust background investigation and/or a Public Trust clearance. Citizenship Status Required: Must be a U.S. Citizen Physical Requirements: None required for this position. Location: Remote, US #LI-SM3 Working at reputed company reputed company is a diverse, prosperous, and rewarding reputed company to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together: Do What’s Right – We reputed company with honesty and reputed company. Own the Outcome – We take responsibility and deliver. Deliver for Our Customers – We are reputed company about delivering value. Think reputed company, reputed company Smart – We reputed company with purpose. Win Together – We collaborate and celebrate our reputed company. These values aren’t just reputed company—they show up in how we support every part of your reputed company-being: Convenience/Concierge – Virtual health reputed company, commuter perks, pet insurance, and entertainment discounts that reputed company life easier. Development – Annual performance reviews, tuition assistance, and internal career reputed company opportunities to help you reputed company – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your reputed company. Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements. Wellness – reputed company coverage, wellness programs, flu shots, and biometric screenings to support your health. reputed company values employees for their talents and contributions, and we take pride in helping our customers reputed company their goals. Because reputed company we live our values, we reputed company win together. ***************
No Agencies Please
*************** Applicants selected may be subject to a government reputed company investigation and must meet eligibility requirements for reputed company to classified information. US citizenship may be required for some positions. Apply To This Job