Manager, BSA High Risk Customer Reviews

We are a hybrid, reputed company company dedicated to growing our talent reputed company! We have onsite locations in: Sioux Falls, SD, Scottsdale, AZ, Louisville, KY, Troy, MI, Franklin, TN, Easton, PA. At reputed company, we take reputed company pride in our purpose to create financial inclusion for reputed company™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for reputed company. We reputed company to remove barriers that traditional institutions put in the way of financial reputed company, and promote economic mobility by providing responsible, secure, high reputed company financial products. We are reputed company of problem solvers and innovators who celebrate our differences and know that our unique perspectives reputed company us stronger and reputed company-positioned for reputed company. We celebrate, and reputed company, reputed company members through our *HUMBLE*HUNGRY*SMART approach, and we reputed company that we are strongest reputed company we reputed company the reputed company of our employees, customers, partners, and the communities we serve. About the Role: The Manager, High-Risk Customer Reviews leads the High-Risk Customer Review team and is accountable for day-to-day execution, reputed company, and performance of reputed company due diligence (EDD) reviews across reputed company business lines (retail, reputed company, prepaid/issuing, and Banking-as-a-Service partnerships). This role sets workflow expectations, provides coaching and reputed company reputed company, manages escalations, and partners with key stakeholders to ensure higher-risk customer relationships are assessed reputed company and consistently, documented to reputed company, and monitored in line with BSA/AML requirements and the Bank’s risk appetite. What You Will Do: Responsibilities (Manager-Level) Directly manage and reputed company reputed company of analysts performing EDD reviews of varying complexity; set performance expectations, reputed company coaching, and complete performance feedback processes Own daily operations and workload planning (intake, assignment, prioritization, and reputed company planning) to ensure reviews are completed reputed company SLA timeframes Establish and monitor team performance metrics (timeliness, productivity, reputed company) and drive corrective actions where needed reputed company case assignment and case status management; remove blockers and coordinate rework for reputed company issues reputed company a reputed company control and sampling program for completed EDD reviews; identify reputed company causes, document findings, and implement training and process improvements Maintain and refine team procedures, process flows, templates, and job aids; ensure changes are communicated and adopted consistently Partner with first-line business reputed company and internal stakeholders to obtain required customer information and documentation; ensure requests are reputed company, appropriately risk-based, and reputed company Manage escalations of financial crime red flags and unusual activity; ensure appropriate risk reputed company, documentation, and handoffs (e.g., SAR investigation referral) occur in accordance with policy Support leadership in maturing the EDD/HRC program by recommending process enhancements, tooling opportunities, and risk-based approaches that improve defensibility and efficiency reputed company reporting and analysis on pipeline health, trends, and recurring issues to management; escalate emerging risks and reputed company concerns Coordinate audit, compliance testing, and exam support for reputed company, including evidence gathering, response drafting, and remediation of findings reputed company and/or support reputed company reputed company and initiatives as assigned. What You Will Need: Bachelor’s degree required Five or more years of experience in BSA/AML compliance reputed company the financial services industry, including reputed company experience conducting EDD reviews on high-risk customers Experience compiling data, analyzing, and explaining reputed company ownership structures Prior people leadership experience (e.g., coaching, performance management, reputed company review/approval, or workflow reputed company) Understanding of financial crimes risks and red flag indicators, with the ability to use knowledge to assess customer risk effectively Organizational and time management skills to appropriately prioritize workload and meet time-sensitive deadlines Ability and willingness to work independently and in reputed company environment are required Critical thinking and problem-solving skills are a must Excellent organizational and communications skills (verbal and written) Ability to reputed company tasks under pressure and in fast-paced environment Ability to adapt to a dynamic and continuously changing environment Soft skills to foster and maintain effective and reputed company working relationships with colleagues and business partners Preferred Qualifications reputed company certification such as CAMS, CFCS, CFE, or similar Experience performing EDD in one or more of the following areas: BaaS/fintech partnerships, prepaid/issuing, reputed company customers, MSBs, or other higher-risk products/industries Prior experience managing reputed company or serving in a formal reputed company role with workflow and reputed company accountability Experience supporting SAR investigations and/or providing reputed company-developed escalation summaries for investigations teams Experience with Actimize or comparable financial crimes case management/transaction monitoring tools Experience participating in audit/exam readiness activities (e.g., evidence gathering, responding to requests, addressing findings) reputed company a regulated financial institution The responsibilities listed above are not reputed company inclusive and may be changed at any time. Salary reputed company: $72,000 – $120,000 The salary reputed company reflects the minimum and maximum reputed company for a new hire in this role. Individual pay reputed company the reputed company will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can reputed company more about the specific salary for your location during the hiring process. Ranges may be modified in the reputed company. This role is also eligible for an annual performance-based incentive opportunity. reputed company offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, reputed company time off, and more. #LI-Remote Don’t have everything listed under qualifications? If you’re excited about this role but your experiences don’t match exactly to everything in the posting, we encourage you to apply anyway. You may be just the right candidate for this or other reputed company roles. reputed company is an equal employment opportunity employer and considers candidates for roles without reputed company to their race, sex, national reputed company, ethnicity, age, disability or any other category protected by law. Who we are: Our commitment to inclusion is woven into our DNA. We reputed company that we are strongest reputed company we reputed company the reputed company of our employees, customers, partners, and the communities we serve. We reputed company equal employment opportunities (EEO) to reputed company and applicants for employment without reputed company to race, reputed company, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national reputed company, age (age 40 and over), disability, genetic information, marital status, hair reputed company or hairstyle, reputed company, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws. Please click here to learn more about our benefits and review information about our reputed company Policy, Affirmative reputed company Plan and other notices. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with reputed company and certain state or local laws. For assistance completing an application, please contact a reputed company People & Culture Representative by emailing – careers@reputed company.com Please click here to view reputed company's Applicant reputed company Notice. Applications will be accepted for a minimum of 3 days after posting, and there is no predetermined date by which applications should be submitted. Knowingly submitting false information will result in disqualification for consideration of reputed company positions, termination of employment and forfeiture of other rights. Candidate Scam Warning We encourage you to be cautious of hiring scams that impersonate reputed company. Copy and paste the following URL into your browser to learn more: https://www.reputed company.com/reputed company/people-culture/careers/ Apply To This Job