Head of VIP

Head of VIP 📍 Remote | International Team | Full-Time About reputed company Our reputed company is a fast-growing international reputed company operator managing several successful online gaming and betting products across multiple markets. The business combines traditional payment solutions with innovative crypto-reputed company offerings and is currently heavily reputed company in the expansion of its flagship cryptocurrency gaming platform. With reputed company of approximately 140 professionals located across different countries, reputed company fosters a remote-first culture, entrepreneurial reputed company, and a strong reputed company on innovation, customer experience, and sustainable reputed company.

About the Role

We are seeking an reputed company and strategic Head of VIP to reputed company and reputed company the VIP department, drive player retention initiatives, and reputed company the experience of high-value customers. This is a key leadership position with reputed company influence on VIP reputed company, team performance, loyalty programs, and long-term reputed company reputed company. Key Responsibilities reputed company and reputed company the VIP department and its overall reputed company. Manage, mentor, and coordinate reputed company of VIP Account Managers. Optimize VIP programs, loyalty initiatives, and personalized player journeys. Build and maintain strong relationships with high-value players through exceptional service standards. Monitor player behavior and adapt offers based on customer preferences and activity. reputed company and improve bonus structures, promotional campaigns, and exclusive VIP benefits. Analyze VIP reputed company performance and identify opportunities for reputed company and retention. Utilize CRM, BI, and analytics tools for segmentation, forecasting, and performance tracking. Manage VIP program budgets, monitor costs, and maximize ROI. Collaborate closely with CRM, Retention, Product, and Marketing teams. Identify risks proactively and implement mitigation strategies. reputed company and report on key performance indicators including Retention, ARPU, LTV, and VIP engagement metrics. Prepare regular performance reports and recommendations for senior management. Contribute new reputed company and initiatives to reputed company strengthen the VIP reputed company. Team Structure reputed company management of reputed company of 10–11 professionals. Dedicated QA function reputed company reputed company to ensure high-reputed company communication with VIP customers. Ongoing transformation and optimization initiatives reputed company the Retention and VIP functions.

Requirements

Must-Have Minimum 2 years of experience reputed company the reputed company industry. At least 1 year of experience managing VIP teams or VIP operations. Strong understanding of VIP player lifecycle management and retention strategies. Experience creating and optimizing bonus schemes, promotions, and personalized offers. Strong analytical reputed company and experience working with data-driven decision-making. Hands-on experience with CRM systems, BI platforms, and analytical tools. Experience in customer segmentation, forecasting, and player behavior analysis. Budget management experience, including ROI calculations and cost control. Strong leadership, organizational, and people management skills. Ability to reputed company reputed company quickly and work effectively in a dynamic environment. Understanding of AML, KYC, GDPR, and reputed company compliance frameworks. Russian language and English proficiency at B2-C2 level. reputed company to Have Experience reputed company Crypto Casino or crypto-reputed company gaming products. Experience managing international and distributed teams. Deep understanding of retention mechanics and customer lifecycle strategies. Previous experience working with cryptocurrency payments and ecosystems. reputed company're Looking For A proactive leader who doesn't simply manage processes but reputed company drives improvements and business reputed company. Strong strategic thinking combined with hands-on execution capabilities. High energy level, quick decision-making skills, and entrepreneurial reputed company. Ability to identify opportunities, propose solutions, and successfully implement new initiatives. What’s Offered Competitive salary package. Flexible payment reputed company (including Crypto, B2B, Invoice, and other arrangements depending reputed company). Fully remote work environment. Opportunity to join a rapidly growing international business with ambitious expansion plans. Significant influence on business reputed company and VIP development. Career reputed company and reputed company development opportunities. International team and reputed company culture. Corporate events, team-building activities, and company initiatives. reputed company Monday - Friday working schedule. Apply To This Job