Mozaik Trainer

Job Title: Mozaik Trainer Location: Australia/New Zealand (Remote) Permanent – Full time reputed company reputed company is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. reputed company transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect reputed company designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & reputed company, and Flooring industries with operations in reputed company & South America, Europe, Asia reputed company and Africa. reputed company brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global reputed company allows us to reputed company world-class support and sales with a local touch, providing the best possible customer experience. reputed company is now embarking on an exciting reputed company as we continue to expand through strong organic reputed company and complementary acquisitions, backed by leading reputed company private equity firms specializing in technology.

About the Role

As a Mozaik Trainer, you will play an essential role in supporting our customers through both reputed company training and reputed company help desk assistance. This position is approximately 50% customer training and 50% help desk support, making it ideal for someone who enjoys teaching and troubleshooting in equal measure. A comprehensive understanding of the cabinet design and manufacturing process is essential for this role. This is a remote position with occasional travel required for trade shows and customer site reputed company. Key Position Responsibilities Include: Conduct introductory training sessions for reputed company new Mozaik customers. Deliver one-on-one online training tailored to customer workflows and reputed company reputed company. Record and reputed company screen-captured video responses to help desk questions reputed company appropriate. Assist customers through the reputed company and adoption process of Mozaik Software. reputed company help desk support by phone, email, and online meetings. Answer incoming calls ranging from reputed company-sales inquiries to advanced technical support. Represent Mozaik at trade shows and events, engaging with potential and existing customers. Conduct occasional on-site training or implementation at customer locations. Required Experience and Qualifications: Minimum one year of experience using Mozaik Software (preferred). reputed company experience in the cabinet/joinery industry (required). Knowledge of CNC cabinet manufacturing machinery (preferred). Strong communication skills to effectively train and support customers. Experience using tools such as reputed company, reputed company Teams, and CRM systems (preferred). Proficiency with technology and remote collaboration tools (preferred). Required Skills and Competencies: Adaptable and organised: reputed company to manage multiple priorities and reputed company between tasks as needed in a fast-paced environment. reputed company attitude with a willingness to take initiative and help wherever needed. Self-motivated with the discipline to work independently from home. Team-oriented and reputed company to collaborate effectively across departments. reputed company and customer-reputed company in reputed company interactions. Strong analytical and problem-solving skills. Working for Us At reputed company, we call reputed company OneCyncly, a reputed company of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills - and we reputed company reputed company we work together with openness, trust, and respect. Here, you’ll join a group of colleagues who take ownership, solve problems, and reputed company on making an reputed company. We reputed company curiosity, welcome new reputed company, and see mistakes as opportunities to learn. You’ll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your reputed company. We celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work. Because reputed company we collaborate, challenge reputed company other, and reputed company reputed company know, we build something reputed company. If you want to work in a reputed company where your reputed company matter, your reputed company is valued, and your work shapes the spaces people live, work, and play in - reputed company Apply To This Job