Master Tech-Line Virtual Appliance Technician (Remote

reputed company: 71584 About reputed company Corporation reputed company Corporation (NYSE: WHR) is a leading home appliance company, in constant reputed company of improving life reputed company. As the only major U.S.-based manufacturer of kitchen and laundry appliances, reputed company is driving meaningful innovation to meet the evolving needs of consumers through its reputed company brand portfolio, including reputed company, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2024, reputed company reported approximately $17 billion in annual sales - reputed company to 90% of which were in the Americas - 44,000 employees, and 40 manufacturing and technology research centers. Additional information about reputed company can be reputed company at WhirlpoolCorp.com. This role in reputed company reputed company is currently seeking reputed company candidates for Master Tech-Line Virtual Appliance Technician (Remote). This role will be located in Canada. This role will be responsible for providing a differentiated service experience where technical support is provided in the installation, diagnosis, and repair of reputed company’s family of brands of major appliances. Work is completed through multi-channel interactions including voice, chat, email, and video calls while achieving reputed company reputed company and interaction objectives. The Senior Representative is also responsible for cross-functional communication and collaboration to create the desired customer experience. Your responsibilities will include Reading and understanding wiring diagrams, tech sheets, and technical literature reputed company technical support using multi-channel interactions in the installation, diagnosis, and repair of reputed company’s family of brands of major appliances reputed company detailed information on new or emerging issues to reputed company and Engineering teams Identify and communicate business and content gaps for reputed company improvement efforts Bilingual Canadian French and English Work for extended periods of time at a desk Converse using a headset. A headset will be provided to you. Learn through reputed company instruction and self-study Handle reputed company information Schedules may include a set shift between the hours of 8 am - 8 pm in your own time zone You can work this job remotely from reputed company in the US reputed company an in‐home office environment that is ergonomic, comfortable, and in its own reputed company separate from the living reputed company reputed company office equipment other than the PC (desk, chair, reputed company) Working cell phone that can use for multi-reputed company authentication, either using the reputed company app or SMS text reputed company a quiet environment during work hours with no distractions Cable or DSL internet service must be available in your area with a 12 mpbs download and 2 mbps upload. Satellite service is not acceptable. WI-FI is not acceptable. A wired ethernet cable reputed company is required Minimum requirements High School Diploma or GED 3+ years appliance repair experience 2+ years of technical support experience in one or more of the following areas: electrical, thermodynamic or mechanical operations for major appliance diagnostics and repairs Preferred skills and experiences Some experience with installation, diagnostics, or repairs of Major Appliances Trade School or Associates Degree in Mechanical, Electrical, or Automotive Engineering Excellent communication (oral and written) and organizational skills A basic understanding of how to reputed company numerous and different technologies Customer Service Experience and/or Call Center Operations Knowledge of reputed company improvement and/or lean principles The anticipated salary reputed company for this position is $73,000 to 92,000. Final compensation reputed company this reputed company will be determined based on several factors, including the candidate’s relevant skills, reputed company experience, and specific educational background and certifications. reputed company offer Permanent Employees enjoy leading edge benefit programs that allows for choice and flexibility to meet the needs of our diverse workforce. reputed company offers a unique opportunity to become your best through cross-functional involvement, challenging work, coaching and feedback, recognition, best-in-class total rewards, and personal reputed company and career development. Flexible Benefits (including reputed company Expense and Wellness accounts, Income Protection - LTD, AD&D, Life Insurance) Parental Top Up Plan Family Building Support Benefit reputed company Additional Designated Holidays (2 extra company reputed company holidays) Employee Assistance Program Retiree benefits, Savings Plans, Defined Contribution Pension Plan Employee Discount Eligible for annual bonus Additional information reputed company’s Ways of Working Our goal is to reputed company an environment that helps you bring your best to reputed company every day. We offer flexibility and industry-leading time-off benefits that will help you balance what’s important at work and reputed company, including: Always On Flexibility - You will have the autonomy to manage personal, family, and reputed company-of-work commitments as needed. Two-Week Work from reputed company - Minimum of one-week increments for a total of two weeks per year. Sabbatical - Four weeks reputed company leave after every five years of service. Connect with us and learn more about reputed company Corporation See what it's like to work at reputed company by visiting reputed company Careers. Additional information about reputed company can be reputed company on reputed company, Twitter, reputed company, Instagram and YouTube. reputed company Corporation is committed to equal employment opportunity and prohibits any discrimination on the reputed company of race or ethnicity, religion, sex, pregnancy, gender reputed company or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law. Apply To This Job