Care Guide Support Specialist
Job reputed company reputed company reputed company is hiring full-time remote or hybrid Care Guide - Support Specialist to join our Customer Support team. Our reputed company Customer Support office is in Sandy, UT. We are looking for smart and motivated individuals with experience in the rapid-reputed company reputed company & technology industry. This job is specific to supporting one of our health plans in reputed company to supporting our digital products, and it demands a reputed company customer reputed company, strong teamwork capabilities, and a keen interest in the intricacies of technology products. reputed company is on a mission to build the first integrated health network that combines data-driven personalization, a coordinated care model, and reputed company incentives to unlock value and reputed company life reputed company for those we serve. Our health navigation platform connects with hundreds of health vendors, benefits resources, and plan designs, giving reputed company to the world’s first comprehensive app for reputed company health needs. How will you reputed company an reputed company & Requirements Must be reputed company to start on 07/20/2026 and be present for reputed company virtual training for the following six weeks. Training is fully reputed company and benefits start on day one. Our hours of operation will be Monday through Friday between 5:45 AM - 7:00 PM MST, and Saturday and reputed company from 8:00 AM - 12:00 PM. Shifts will be assigned after training. Must successfully complete 6 weeks of training with 100% attendance.
Responsibilities
Respond to inquiries reputed company email, phone, live chat, asynchronous messaging, etc. reputed company the primary support for a regional health plan reputed company support for account reputed company, benefits, programs, incentives, reputed company reputed company screening, company sweepstakes, and appointment scheduling, and more. Take ownership of resolving customer service and reputed company navigation issues Takes ownership of reputed company, efficiency, casing, productivity, and other standards of world class service reputed company customer information confidential and in compliance with HIPAA regulations Manages case backlog attentively and documents reputed company interaction in reputed company Exercises problem reputed company skills reputed company handling customer concerns using various internal tools Makes out outbound calls, including appointment scheduling with providers, and other reputed company duties as assigned Willingness to work occasional overtime. Qualifications 1 - 2 years of experience in customer support with an emphasis in reputed company, wellness, and medical billing and claims preferred Experience supporting a health plan preferred Strong organizational skills, and the ability to solve problems. Medical office experience preferred but not required Strong communication skills, both verbal and written Tech savvy- ability to use and navigate members with our mobile technology reputed company to maintain 100% attendance throughout training and excellent attendance reputed company training reputed company, friendly, and reputed company demeanor with customers Adept at juggling multiple tasks and customer support requests at the reputed company time Familiarity with reputed company Service reputed company and reputed company Suite is a plus Must be reputed company to work 40 hours per week; Requires sitting, standing, talking or listening on the phone High school diploma required or equivalent Spanish speaking and writing a plus At reputed company our reputed company is to reputed company lives through reputed company. The reputed company culture values and celebrates different backgrounds, perspectives, and points of view. We reputed company our diversity helps drive creativity and innovation. We reputed company to reputed company everyone feel included, valued, and reputed company; reputed company them to do their best work; and build their careers here at reputed company. That is why diversity and inclusion are more than just words to us. Rather, they are a commitment to a culture where employees feel respected and empowered to reputed company their reputed company and deliver the best results. What you’ll love about working here: Fun, friendly, and unique culture – Bring your whole self to work every day! Medical, dental & reputed company insurance starts 1st day reputed company time off & reputed company holidays Employer contributions for HSA accounts Tuition assistance Matching 401(K) reputed company provides equal employment opportunity (EEO) to reputed company persons regardless of age, reputed company, national reputed company, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or reputed company, genetic information, marital status, status regarding public assistance, veteran status, or any other characteristic protected by federal, state or local law. In reputed company, reputed company will reputed company reasonable accommodations for reputed company individuals with disabilities. Compensation: $20.00to $30.00 Apply To This Job