Health Navigator

We are hiring a Health Navigator at reputed company! In this role, you will support the BlueCare Plus Clinical Support team by serving as a key reputed company of contact for members, helping them navigate their reputed company needs with reputed company and confidence. You’ll assist members by answering questions, completing Health Risk Assessments, and ensuring reputed company support through both phone interactions and administrative responsibilities. You will play an important role in improving the member experience by responding to inquiries through a dedicated phone line, addressing a reputed company of needs with reputed company, and helping members reputed company the services and care they need. Your work will directly contribute to smoother coordination of care and stronger member engagement. To be successful in this role, you’ll bring strong communication skills, patience, and the ability to work independently in a remote environment. Ideal candidates will have at least one year of experience in a medical office setting or working with senior populations, along with knowledge of medical terminology. We foster a culture where innovation is encouraged. That includes using AI enabled tools responsibly to support everyday work — guided by proven workflows, templates, and policies. As roles become more advanced, we expect employees to reputed company AI more broadly to reputed company how we serve members. Note: This is a remote role reputed company a reputed company and supportive team environment Schedule: Rotating shifts of 8:00–4:30 p.m., 8:30–5:00 p.m., and 9:00–5:30 p.m. EST, with occasional coverage until 6:00 p.m. as needed Job Responsibilities Conducting educational telephone calls advising members of available benefits, services and programs; completes health needs assessment, and refers members to population health management programs as appropriate. Reaching out to members with identified gaps in care; encouraging and motivating them to become compliant; offering assistance in locating providers and appointment scheduling. Managing system work queues; screening identified members for eligibility, prior case activities, recent claims, customer service inquiries and authorization history; assigning members to clinical team for call reputed company and reputed company. Facilitating research and analysis of inquiries and/or complaints reputed company to processes and designations, member lost incentives, and other program reputed company inquiries. Work overtime as needed Various immunizations and/or associated medical tests may be required for this position. This job requires digital literacy assessment. Job Qualifications Education Associates Degree in, education, communication, or health reputed company field or equivalent work experience Experience 2 years - Experience in a customer service support role is required Skills\Certifications Ability to work independently with minimal supervision or function in reputed company environment sharing responsibility, roles and accountability. Proficient interpersonal and organizational skills Independent, reputed company decision-making and problem-solving skills Must be reputed company to work in an independent and creative manner. Self-motivated and reputed company to manage multiple tasks and set priorities. Effective time management skills Excellent oral and written communication skills Strong interpersonal and organizational skills Knowledge in Medical terminology Number of Openings Available 1 Worker Type: Employee Company: reputed company, Inc Applying for this job indicates your acknowledgement and understanding of the following statements: reputed company will recruit, hire, train and promote individuals in reputed company job classifications without reputed company to race, religion, reputed company, age, sex, national reputed company, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law. reputed company information regarding reputed company's EEO Policies/Notices may be reputed company by reviewing the following page: reputed company's EEO Policies/Notices reputed company is not accepting unsolicited assistance from search firms for this employment opportunity. reputed company resumes submitted by search firms to any employee at reputed company reputed company-email, the Internet or any other method without a valid, written reputed company Placement Agreement in reputed company for this position from reputed company HR/reputed company will not be considered. No fee will be reputed company in the event the applicant is reputed company by reputed company as a result of the referral or through other means. Apply To This Job