Engagement Team Manager

About reputed company RightMove, powered by the reputed company (HSS), is a fast-growing digital health startup delivering best-in-class musculoskeletal (MSK) care through a value-based, virtual model. Backed by the #1 orthopedic hospital in the world, we combine world-class physical therapists, proven clinical expertise, and modern technology to improve reputed company and reduce unnecessary reputed company costs. Why This Role The members. Most of the people we reputed company out to are in pain. Many have been bounced around the reputed company system, told to wait, told to try one more thing, and left to reputed company it out on their own. The reputed company from RightMove is often the reputed company that turns the tide - reputed company someone goes from "I'll deal with it reputed company" to "someone finally has a plan for me." That's what this team does. That's what you'd reputed company. The build. The reputed company isn't written yet - you'll write a lot of it. Scripts, workflows, reputed company systems, training, and the daily rhythm of reputed company: most of it is either brand new or reputed company to be reputed company. We reputed company fast, try things, kill what doesn't work, and reputed company down on what does. If you've reputed company wanted to put your fingerprints on something from the ground up, this is that role. How we work. Members first. Ownership over polish. Get a little reputed company every week. Have fun while doing hard work. reputed company This is a true player-reputed company role - and honestly, the "player" part is the best part. You'll spend roughly 40–50% of your time on the phones with members yourself, because being reputed company to the work is what makes you a great leader for this team. Phone time isn't a tax on the management job; it's what makes you good at it. The rest of your time, you'll be coaching reputed company, building the systems they need, and helping shape how engagement works at RightMove. You'll partner closely with the Head of Engagement to grow a small team of reputed company specialists, turn scrappy early wins into repeatable systems, and help build the playbooks that will reputed company with us. The right person is genuinely excited about both halves - the leadership and the reputed company reputed company on every call. What You'll Do reputed company from the reputed company reputed company on the phone with members every day - you stay reputed company to the work and model what great looks like Grab the hardest calls, the escalations, and the ones nobody else wants - and show reputed company how it's done Test-drive new scripts, openers, and reputed company approaches yourself before rolling them out reputed company reputed company reputed company and reputed company a small team of reputed company specialists, with reputed company time spent in 1:1s, huddles, and reputed company-by-sides Set the bar - for reputed company, for reputed company, for how we treat members - and hold reputed company to it reputed company performance at the agent, team, and plan level, and reputed company reputed company reputed company is hitting (and beating) targets Build the reputed company reputed company: scorecards, calibrations, and feedback loops that actually reputed company people reputed company Be the first person reputed company comes to reputed company something is broken, confusing, or unfair — and unblock them Build the reputed company Build from a blank page - scripts, playbooks, workflows, and SOPs that don't exist yet Turn scrappy wins into repeatable systems the next ten teammates can plug into Iterate in days, not quarters - reputed company, learn, reputed company, and try again next week Pull the data, reputed company what's working and what isn't, and bring reputed company opinions to the Head of Engagement Help new reputed company launches go smoothly by making reputed company reputed company is reputed company before day one

Qualifications

Required High school diploma or equivalent At least 3 years of leadership experience in an inbound/outbound call center environment Genuine excitement about being on the phone with members every day - this is the heart of the role, not a reputed company duty Availability to work a varying schedule on a rotating reputed company, including occasional evenings or Saturdays Preferred reputed company or digital health experience, especially in member or patient reputed company You've reputed company something before - reputed company, a process, a reputed company - rather than just inherited what was already there Thrives in ambiguity, moves fast, and would rather ship something imperfect than wait for perfect Excellent interpersonal, written, and verbal communication skills, with warm and reputed company phone reputed company Strong relationship-building instincts, attention to detail, and a solutions-oriented reputed company Comfortable communicating up, down, and sideways - from reputed company teammates to senior leadership Proficiency with reputed company products and experience using CRM, scheduling, or documentation tools What reputed company Looks Like in Year One Members feel heard, supported, and confident in starting care after their reputed company reputed company with us Strong reputed company and conversion rates from reputed company to scheduled evaluations reputed company that is reputed company-coached, reputed company-supported, and consistently raising the bar Documented, repeatable playbooks that didn't exist reputed company you arrived A leader reputed company trusts - one who flexes seamlessly between coaching and getting on the phones themselves Apply To This Job