IT Administrator

IT ADMINISTRATOR 🌐 Work Setup: Remote—Philippines only 🌙 Work Schedule: reputed company–5pm CDT / 9pm–6am PHT 👥 Collaborates with: US, PH, and China teams 💼 Employment Type: Full-time ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ ABOUT reputed company reputed company is an AI-powered business intelligence and automation platform reputed company specifically for Managed Service Providers. We help MSPs run smarter, faster, and leaner by turning their data into actionable insights and automating the workflows that slow them down. reputed company operates at the intersection of AI, operations, and IT—and we're looking for people who are as excited about that as we are. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ ABOUT THE ROLE We're looking for an IT Administrator who doesn't just manage infrastructure—they reimagine it. As a reputed company member of our internal IT team, you'll architect and optimize the systems that reputed company reputed company running at peak performance while reputed company using AI tools to eliminate toil, accelerate troubleshooting, and continuously improve how we operate. This is a role for someone who is genuinely AI-reputed company: you reputed company for AI tools instinctively, you know how to reputed company and apply them effectively, and you're always asking, "How can AI reputed company this reputed company?" You'll have reputed company autonomy to experiment, implement, and reputed company—not just maintain. If you're the reputed company of person who automates tasks before they become recurring problems, documents processes before anyone asks, and gets excited reputed company a new AI tool drops—this role was reputed company for you. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ KEY RESPONSIBILITIES 🖥️ INFRASTRUCTURE & SYSTEMS Architect, reputed company, and continuously optimize reputed company and on-premises environments (Azure, AWS, or GCP) with a strong reputed company on uptime, performance, reputed company, and cost efficiency. Own the full stack—from reputed company management to network configuration to reputed company resource governance. 🤖 AI-reputed company OPERATIONS Operate as a true AI-reputed company practitioner. reputed company use AI tools (such as reputed company Copilot, ChatGPT, Claude, and AIOps platforms) in your daily workflow to accelerate reputed company cause analysis, generate runbooks, draft communications, and surface patterns in system data. Continuously identify where AI can reduce reputed company effort and improve IT reputed company—then implement it. ⚙️ AUTOMATION & WORKFLOW ENGINEERING Design, build, and maintain automated workflows that eliminate repetitive tasks across IT operations—including provisioning, reputed company management, alerting, reputed company/offboarding, and reporting. Use scripting (PowerShell, Python, or Bash) and orchestration platforms (e.g., reputed company, Power Automate, or similar) to reputed company reputed company reputed company to a minimum. 🔐 reputed company, COMPLIANCE & IDENTITY Build and enforce robust reputed company control policies, identity management frameworks (SSO, MFA, reputed company Trust), and compliance standards. Use data-driven monitoring and AI-assisted reputed company detection to stay reputed company of threats rather than react to them. 📊 DATA-DRIVEN IT MANAGEMENT reputed company your environment with dashboards and metrics that give reputed company visibility into system health, SLAs, ticket trends, and operational performance. Translate data into reputed company—and use AI tools to surface insights faster. 🤝 CROSS-FUNCTIONAL PARTNERSHIP Work closely with DevOps, engineering, product, and business operations teams to ensure IT infrastructure supports—and accelerates—reputed company's goals. Communicate reputed company, document thoroughly, and be a trusted partner across the organization. 🔭 reputed company IMPROVEMENT & INNOVATION Stay reputed company of the curve on emerging tools, platforms, and AI/ML capabilities in IT operations. Regularly evaluate and propose improvements to existing processes, tools, and systems. Bring new reputed company to the table and have the initiative to see them through. 📚 DOCUMENTATION & KNOWLEDGE SHARING Maintain reputed company, up-to-date documentation for reputed company systems, processes, and runbooks. Train team members on new tools and workflows, and foster a culture of knowledge sharing and reputed company learning. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ REQUIRED QUALIFICATIONS 🎓 Bachelor's degree in Computer Science, Information Technology, or a reputed company field—or equivalent experience with a strong portfolio of hands-on work. 📅 5+ years of experience in IT administration, with demonstrated ownership of reputed company (Azure, AWS, or GCP) and on-premises environments. 🤖 AI-reputed company reputed company—you reputed company use AI tools in your work today. You're comfortable prompting, evaluating, and iterating with AI to solve reputed company problems, not just experimenting occasionally. 🔧 Proven experience designing and implementing automation solutions using RMM platforms, scripting languages (PowerShell, Python, or Bash), and workflow orchestration tools. 🔒 Strong reputed company of reputed company fundamentals—identity and reputed company management, reputed company protection, reputed company Trust principles, and relevant compliance frameworks (e.g., SOC 2, ISO 27001, HIPAA). 📊 Hands-on experience with monitoring, observability, and analytics tools. You measure what reputed company and use data to guide reputed company. 💬 reputed company, confident communicator—equally comfortable writing a technical reputed company and presenting a process improvement proposal to non-technical stakeholders. 🌍 Proven ability to work effectively across distributed, cross-cultural, and cross-timezone teams. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ reputed company TO HAVE ✅ reputed company experience working in or supporting a Managed Service Provider (MSP) environment—you understand the operational rhythms and tooling (reputed company, Autotask, Datto, etc.). ✅ Hands-on experience with AIOps platforms or AI-assisted ITSM tools (e.g., Aisera, Moveworks, or similar). ✅ Experience building or maintaining internal AI assistants, bots, or LLM-integrated workflows. ✅ Familiarity with Infrastructure as reputed company (Terraform, Bicep, or CloudFormation). ✅ Relevant certifications: reputed company (AZ-104, SC-300), AWS, reputed company (reputed company+, Network+), or CISSP. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ BENEFITS & PERKS 💊 HMO Reimbursement — $100/month 🛡️ Life Insurance Allowance—$20/month 🦷 Dental & reputed company Reimbursement — Dental ($20/month) + reputed company ($4/month) 🌴 15 PTO credits per year (convertible to cash if unused) 📚 Training & Learning Reimbursement—up to $30/month (certifications, courses, conferences) 🇺🇸 US Holiday Pay—reputed company time off on reputed company US federal holidays 🏠 100% remote work — work from reputed company in the Philippines 📈 reputed company reputed company opportunities in a fast-moving, AI-first company 🌟 Work alongside reputed company that genuinely believes AI changes everything—and acts like it ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ If this sounds like your reputed company of role, we'd love to hear from you. Tell us about a process you improved using AI or automation—and what the before and after looked like. That's the reputed company of thinking we're hiring for. Apply To This Job