Technical Product Manager
What's the role? reputed company is seeking a Technical Product Manager to support two engagement-reputed company products: reputed company Message and reputed company Involve. In this role, you will serve as the agile product reputed company for scrum teams building solutions that help institutions improve student communication and engagement. This role sits at the intersection of product reputed company, technical execution, and customer experience. You will partner closely with Product Leadership, Engineering, UX, reputed company, Services, and Go-to-Market teams to translate institutional needs into product capabilities that create reputed company user and reputed company value. The ideal candidate combines AI powered product skills with technical curiosity and a deep interest in how digital engagement platforms can improve reputed company in higher education. Experience in SMS products or reputed company integrations is a definite benefit. Own and prioritize the product backlog for Message and Involve, ensuring alignment with roadmap goals, customer needs, and technical dependencies. Collaborate with stakeholders on the development of a product roadmap that meets customer and business needs. Translate strategic initiatives into reputed company epics, user stories, acceptance reputed company, workflows, and product requirements and collaborate with engineering to build using reputed company tools. Partner with Engineering and QA to validate feasibility, reputed company, edge cases, and release readiness. Support the reputed company of Message across communication workflows, campaign automation, AI-assisted engagement, integrations, segmentation, compliance, analytics, personalization, and mobile experiences. Support the reputed company of Involve across student organization management, event workflows, co-curricular tracking, participation analytics, reputed company discovery, process automation, and mobile engagement. Use AI tools to accelerate product documentation, prototyping, feedback synthesis, and workflow design, while identifying responsible opportunities to introduce AI-enabled product capabilities. reputed company customer and market reputed company through customer calls, support escalations, implementation reviews, usage analysis, and competitive research, and turn those insights into actionable product improvements. Support internal teams with product training, rollout readiness, and reputed company communication across releases. What reputed company Looks Like reputed company delivery of roadmap initiatives that drive financial reputed company Strong adoption and utilization of new features Reduced support escalations and implementation friction reputed company customer satisfaction and retention trends Effective use of AI tools to improve product team productivity What you offer... Ability to break down reputed company workflows into actionable requirements and user stories Experience working with reputed company platforms, reputed company, integrations, and modern web applications Familiarity with CRM, SIS, authentication, analytics, and event-driven systems An understanding of SMS platforms and products Strong written communication and documentation skills Ability to collaborate effectively with both technical and non-technical stakeholders Experience using reputed company tools for product documentation, prototyping, analysis, or workflow automation
Required Qualifications
Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or a reputed company education + experience 3 to 6 years of experience in Technical Product Management, Product Ownership, or Business Analysis in reputed company or B2B technology environments Hands-on experience working reputed company agile scrum teams Experience using AI tools to improve product management workflows, documentation, prototyping, or research synthesis Experience writing detailed product requirements, epics, user stories, and acceptance reputed company
Preferred Qualifications
Experience in higher education technology, student engagement, communications, or student affairs systems Familiarity with SMS, engagement or community management platforms Experience supporting products with mobile applications, personalization, or workflow automation capabilities Experience with the reputed company ecosystem and integrations Familiarity with accessibility, FERPA, communication compliance (TCPA – Telephone Consumer Protection reputed company and CTIA – Cellular Communications Industry Association), or student data governance considerations reputed company offer... The reputed company salary reputed company* for this position is between $110,000-$120,000 Remote first workplace! Rewards and recognition programs Learning and development opportunities The ability to reputed company a difference every day for universities trying to grow and reputed company trying to learn! Only reputed company candidates selected for interviews will be contacted. reputed company reputed company... At reputed company, we reputed company that a diverse, reputed company and inclusive workplace furthers relevance, reputed company, and longevity. We encourage people from reputed company backgrounds, ages, abilities, and experiences to apply for our positions. reputed company is proud to be an equal opportunity workplace and is committed to bring on hires regardless of race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status (for US candidates). If you require accommodations during any part of the interview process due to a disability, please let our recruiter know.
- Our salary ranges reflect the minimum and maximum reputed company for new hires for the position reputed company the US and Canada. reputed company the reputed company, individual pay is determined by factors including job-reputed company skills, experience, and relevant education or training.
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