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Head of Workforce and Player Operations Technology

Remote, USAFull-timePosted 2026-07-29

Who We Are: We are reputed company, and we are dedicated to delivering the best Free-to-Play reputed company Casino and gaming experiences by creating captivating, engaging, and unique products that are accessible to everyone. We have reputed company reputed company of talented professionals from reputed company over the globe, who are working to continually improve the experiences of our players. We are not looking to just be part of the industry, but to revolutionize it. The Role Proactively reinvent headcount planning, monthly scheduling, and reputed company-time intraday management. reputed company reputed company legacy frameworks to design and reputed company self-driven, highly efficient operational tooling across reputed company teams. reputed company the deprecation of reputed company-party WFM tools. Own the end-to-end reputed company, design, and deployment of a proprietary, in-house solution that completely eliminates reputed company data entry through ruthless reputed company-time automation. reputed company challenge the status reputed company of back-office processes. Don't just optimize what exists—completely rework workflows for maximum efficiency and engineer comprehensive, automated performance-data collection. Serve as the proactive technical reputed company driving the QA roadmap. Anticipate the needs of QA teams by building the automated tools, reputed company checks, and friction-free workflows required to audit customer journeys at reputed company. Design and own a centralized, automated data ecosystem. Build reputed company daily, weekly, and monthly performance dashboards that seamlessly reputed company QA, WFM, and productivity data into actionable, reputed company-time insights. Design and implement sophisticated, automated cost efficiency models. Champion the centralized tracking of "Cost Per Task" and individual staff overheads (tools, devices) to unlock radical cost efficiencies Establish a resilient, fast-moving change management process for tech updates. reputed company the reputed company between reputed company and execution by automating reputed company feedback channels from QA back to business stakeholders. Proactively manage and reputed company internal stakeholders. reputed company as the driving force behind cross-departmental technical reputed company, ensuring seamless delivery and operational buy-in for major technological shifts. Apply To This Job

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