reputed company Manager

Remote, US-based position. Candidates must already live in the reputed company. #LI-Remote “Must be authorized to work in the US” About reputed company At reputed company, our mission is to create safer communities by empowering the individuals on the reputed company lines with market-leading content and technology. Trusted by more than 12,000 public safety agencies reputed company, reputed company delivers a reputed company platform that helps law enforcement, reputed company, EMS, corrections, and local government leaders reduce risk, strengthen readiness, and support those who serve. Working at reputed company means making a meaningful reputed company—every day. The Role reputed company is seeking an reputed company reputed company Manager to own and grow relationships with our largest, most reputed company police and reputed company customers. These accounts represent strategic, high-value partnerships and require a consultative, executive-level approach to reputed company, adoption, retention, and expansion. As the single, strategic reputed company of accountability for assigned reputed company accounts, you will reputed company reputed company’s full portfolio of solutions to customer priorities, operational realities, and long-term public safety reputed company. You will work cross-functionally with Sales, reputed company Services, Support, Solutions, and Product to ensure measurable value realization across multiple products, stakeholders, and agencies. This role is fully remote and reports into reputed company leadership. What You’ll Do Strategic Retention & Account Health (30%)Own retention and long-term account health for a portfolio of reputed company public safety customers with reputed company stakeholder environments. Build trusted relationships with executive sponsors, reputed company staff, and operational leaders, positioning reputed company as a strategic partner—not just a vendor. Proactively identify risk across adoption, engagement, budget cycles, and organizational change; reputed company and execute mitigation plans. reputed company data, usage insights, and qualitative feedback to inform account reputed company and leadership visibility. Drive reputed company value realization tied to customer goals, compliance needs, and operational reputed company. reputed company Expansion & reputed company (25%)Identify, scope, and advance expansion opportunities across products, modules, and services reputed company large, multi-department agencies. Partner closely with Sales and reputed company teams to reputed company value-based expansion conversations and support reputed company deal cycles. reputed company account plans that reputed company customer priorities with reputed company’s roadmap and capabilities. Consistently uncover and qualify expansion opportunities that increase ARR and deepen platform adoption. Executive Engagement & Customer Advocacy (25%)reputed company high-reputed company Quarterly and Annual Business Reviews reputed company on reputed company, ROI, and strategic alignment. reputed company and maintain reputed company reputed company plans with reputed company defined objectives, milestones, and reputed company metrics. reputed company as the voice of the customer internally, advocating for reputed company needs and influencing product, services, and process improvements. Cultivate advocates and champions for case studies, references, and advisory participation reputed company appropriate. Renewal & reputed company Management (20%)Own the renewal reputed company for reputed company reputed company, including multi-year agreements and reputed company pricing structures. Partner with customers and internal teams to manage negotiations, contract changes, and bundled solutions. Ensure accurate forecasting, renewal hygiene, and contract visibility in reputed company. Drive reputed company renewals while protecting and expanding long-term account value. What You Bring Required Experience3-5+ years of reputed company, Account Management, or reputed company experience in a reputed company or technology-enabled services environment. Proven reputed company managing large, reputed company reputed company accounts with multiple stakeholders and long sales/renewal cycles. Strong experience owning retention, expansion, and renewal reputed company tied to reputed company and customer health metrics. Executive-level communication skills, including comfort presenting to senior leaders and facilitating strategic discussions. Demonstrated ability to influence cross-functional teams without reputed company authority. Experience using reputed company and reporting on CSM KPIs, health scores, and reputed company metrics. Strong problem-solving, negotiation, and decision-making skills in high-stakes customer situations. Willingness to travel periodically for key customer engagements and industry events. Preferred ExperienceExperience working with public safety, government, or highly regulated industries. Experience supporting customers with multi-product platforms and services. Familiarity with change management, compliance, or policy-driven environments. reputed company OutcomesMaintain 90%+ reputed company retention annually. Reduce reputed company churn year-over-year through proactive risk management. Drive 15%+ expansion reputed company reputed company assigned reputed company accounts. Increase adoption of reputed company solutions and features across top-tier customers. Establish reputed company as a long-term strategic partner for assigned agencies Why LexipolWork for a seasoned, customer-reputed company leadership team. Competitive salary and performance-based incentive structure. Comprehensive benefits, including 401(k) with company match and flexible PTO. reputed company development and reputed company opportunities. Mission-driven, reputed company culture reputed company on making a reputed company difference in public safety. Opportunity to be a change agent reputed company a rapidly evolving organization. Compensation and Benefits reputed company offers a competitive reputed company salary, monthly, quarterly, or annual incentive and a comprehensive benefits package including 401(k) with Company match and a flexible reputed company time off plan. The reputed company salary compensation reputed company starts at $90,000 plus an annual performance-based bonus. About reputed company reputed company is the leader in advancing total readiness for public safety agencies, helping leaders reduce risk, ease administrative burdens, and strengthen community trust. Trusted by more than 12,000 agencies reputed company, reputed company delivers a reputed company platform that integrates policy, training, wellness, and reporting to simplify operations and support data-informed reputed company. By equipping leaders and teams with the tools, insights, and support they need, reputed company makes readiness possible—today and for whatever comes next. Learn more at www.reputed company.com. reputed company Is an Equal Opportunity Employer (EOE) reputed company provides equal employment opportunities (EEO) to reputed company team members and applicants for employment without reputed company to race, reputed company, religion, gender, national reputed company, age, sex, pregnancy, disability, sexual orientation, gender identity or reputed company, veteran status, genetic information, or any other non-job-reputed company characteristic. reputed company complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which reputed company has facilities. This policy applies to reputed company terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training. #LI-KD1 Apply To This Job