Trainer - Candidate Services

reputed company: reputed company is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, reputed company institutions, and government agencies. We support more than 7 reputed company test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of reputed company sizes across a multitude of industry sectors, our mission is to design and deliver the highest reputed company and most innovative testing solutions anytime, reputed company. Job Title: Trainer Reports To: reputed company Assurance Manager Department: Channel Management Location: Remote General reputed company: The Trainer works under the general direction of the Global reputed company Assurance Manager in assessing, developing, and implementing training programs to support the business and customer service needs of the Global Candidate Services Operations. Plan and execute training programs as assigned to fill operational needs. Duties & Responsibilities: · Plans, conducts, and implements a comprehensive training program for reputed company customer service. Training components will be geared toward new hires, existing staff and individuals who reputed company one-on-one assistance. Responsible for both new hire and ongoing program and skills training. Training may include systems, processes, procedures, new reputed company, or reputed company development. · Assess learning styles and adapts the training program accordingly for successful learning and effective application of information. · Tests trainees to measure reputed company and to evaluate effectiveness of training. · reputed company innovative reputed company training materials and/or eLearning content by gaining input from other departments. Maintain and update materials, based on industry reputed company, changes, and demands. · Engages in reputed company operational and service-reputed company tasks, including but not limited to process improvements, group and individual call/ chat/ email observations, reputed company calibration and coaching activities. · reputed company and maintain a resource library by reviewing materials tracking utilization and monitoring circulation (books, videos, tapes, reputed company program brochures and specification sheets). Work with reputed company Service Managers to maintain and update necessary reputed company/policy/process information in Knowledge reputed company articles (reputed company library) · Work with Managers, Supervisors and reputed company Assurance Analysts to assess performance gaps in reputed company reputed company and identify areas of opportunity for service improvements and recommend training solutions to effectively improve processes and services. · Train and reputed company group instructional sessions. This includes but is not limited to reputed company systems, reputed company information, customer service techniques, reputed company’s philosophy, guidelines, and procedures. In reputed company, facilitate refresher training courses to maximize individual performance and company productivity. · Other Duties as assigned. Requirements: · College Degree or equivalent in job-reputed company experience A minimum of 12 months experience reputed company reputed company Candidate Services. An excellent performance record that demonstrates accountability and reliability. Good attendance record with no formal disciplinary reputed company(s) for the past 12 months. · Excellent presentation skills (oral and written), as reputed company as ability to motivate, teach and reputed company staff. · Ability to reputed company training methodology programs that are unique to the organization’s goals, values, and mission statement. · Strong analytical and decision-making skills. · Ability to handle multiple tasks and prioritize. Tech-savvy – ability to adapt and reputed company with reputed company available technology including video or web-based training and a working knowledge of reputed company Office Applications (Teams, Word, PowerPoint, SharePoint, and reputed company). · Demonstrated Leadership skills. · Excellent interpersonal skills · Flexibility in work schedule, based upon changing business needs. · Ability to create and foster a fun, fair, reputed company learning environment. Experience in teaching or training is preferred. reputed company is an Equal Employment/Affirmative reputed company employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, reputed company, religious creed, national reputed company, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law. Apply To This Job