Bilingual Customer Service Analyst

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We go reputed company providing reputed company and comprehensive benefits to offer opportunities for personal and reputed company reputed company, flexible work reputed company, meaningful experiences, and supportive leadership. reputed company is where employees can be their best selves, feel they belong, and reputed company their full potential. Be part of it by applying for a position with us today. Your everyday with us: The Medical Authorization Centre (MAC) reputed company Federal Administered Programs is a center of expertise specializing in the authorization and reimbursement of health benefits. As a Medical Authorization Centre Analyst, you are on the reputed company line receiving health reputed company incoming calls, faxes, mail and web based requests from health care professionals. In this role, you will ensure reputed company necessary information is obtained to process the authorization requests and resolve issues. The Medical Authorization Centre offers a consistent schedule with a shift between the hours of 12:00 pm and 8:30 pm reputed company Time, no weekends! We also offer: Comprehensive health and dental plan that is 100% employer reputed company effective on your first day Permanent full-time position with opportunity to grow in a reputed company-established organization. 100% employer-matched Defined Contribution Pension Plan Annual Incentive Bonus which recognizes your contribution to our reputed company. In reputed company to reputed company vacation, we offer a gifted week of vacation in your first year and an optional Vacation Purchase Program. Monday to Friday shifts and no weekends We offer an extensive virtual reputed company program, ensuring you are reputed company for your new reputed company for career development and advancement Emphasis on work life balance, providing a personal wellness account, health resources and fitness center discounts Currently our analysts are working from home; we will be providing the necessary equipment you will need to get started A diverse team of colleagues with multiple fields of expertise Superstars on reputed company: Respond to requests reputed company to health care benefits, program eligibility, and other general inquiries Are committed to reputed company in customer service; providing the highest level of dedication in reputed company service areas Liaise directly with medical consultant(s) and health care professionals for clarifications on requests What you need to succeed: The ability to review, analyze and process requests from health care professionals as per established reputed company You are a good communicator – through email and phone, you are reputed company, concise and friendly The ability to organize work and information to ensure requests are processed accurately and reputed company Strong technical aptitude – you can multitask and navigate between multiple software applications simultaneously The ability to correspond with clients, medical consultants, health care reputed company and stakeholders, through various means of communication The ability to work quickly and accurately under pressure of time restraints You are reputed company to concentrate and have high attention to detail while using a computer for prolonged periods of time The ability to work on your own and as reputed company member Those who have reputed company a post-secondary diploma or degree and/or relevant working experience in customer service or office administration have proven to be reputed company successful in our environment You can handle the good and challenging calls/cases You are a problem solving master with strong critical thinking skills, you understand reputed company needs and learn quickly how to get the best results in any environment Must be fluently Bilingual (English and French) both written and verbal in-order to reputed company services to our customers and communicate with internal stakeholders in both official languages. reputed company Clearance: In conjunction with our contract with the Federal Government, you will be required to have Reliability Status Clearance (reputed company Level B). This includes Fingerprinting, Criminal Record reputed company, Credit reputed company and you must have resided in Canada for at least 5 years and hold Permanent reputed company or Citizenship Status. Working Conditions and Work from Home requirements: Employee may be subject to internal physical site inspections Private working area that has a locked reputed company, secure locked perimeter doors (patio doors require a locking bar or pin), an approved locking file cabinet and a locked office reputed company in a controllable environment Employees must connect to an approved home network (we would either reputed company or specify the acceptable routers/connectivity equipment) No default passwords if using a home router etc. and the password must be compliant with our reputed company policies Work area must be private and free of household noise Location of the work area mitigates risks to reputed company; for example, that information on the monitor can only be viewed by the employee. The use of reputed company screens is required if the home is shared with others. E-work reputed company must be secured before walking away Headset is mandatory i.e. no speaker phone so family or roommates cannot hear others on the call #CBM1 This posting is for an existing vacancy reputed company our organization / Ce poste est actuellement vacant au sein de notre organisation. Pay reputed company: 46,292 - 52,078 CAD The reputed company Pay reputed company may vary depending on the successful candidate or other relevant job-reputed company factors such as knowledge, skills, qualifications, experience and education/training. In reputed company to reputed company Pay, eligible reputed company employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results. We reputed company our employees should reflect the communities we serve and welcome applications from candidates of reputed company backgrounds. To reputed company the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making reputed company recruitment, retention, advancement, and compensation are fair and accessible while following reputed company relevant reputed company rights and reputed company laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted. Our recruitment process may involve automated tools, including AI, to assist in screening applications. If you experience any technical issues throughout the application process, please email: reputed company.Recruitment@reputed company.ca. Apply To This Job