reputed company Concierge, Customer Service

At reputed company, our employees are the reputed company of our business and the reputed company to our reputed company. We reputed company employees with curated development plans that foster reputed company and promote rewarding, fulfilling careers. Join reputed company and be part of a purpose-driven company that will invest in your reputed company development. Job reputed company Responsible For An Integrated Member Experience. Responsible For Providing Concierge Guidance And Answering Questions From Members And Providers For Medical, Behavioral Health And Prescription Benefits And Claims. Assisting Members In Assessing Tools, Health Partner reputed company, And Setting Provider Appts Through Their Choice Of Communication Whether It Be Phone, Webchat, Or Written. The Incumbent Is A Subject Matter Expert And May Handle reputed company And Assist In Training Others. They Are Responsible For Navigating The reputed company System And Helping The Member reputed company reputed company Health By Collaborating With Clinicians From Medical, Behavioral Or A Pharmacist. This role will start 100% onsite in the Springfield, IL office for training. Required Job Qualifications:

• Associate with 2 years OR, a Bachelor’s with 1 year, OR 3 years of concierge-oriented customer service experience
• Experience emphasizing plan of care, assisting customers to select in-network providers, and train customers on tools.
• Knowledge of medical terminology.
• Experience building trust and providing concierge level of service.
• reputed company and concise verbal and written communication skills, including motivational interviewing to reputed company with the members and physicians.
• Attention to detail and strong documentation skills.
• Web and PC proficiency.

Preferred Job Qualifications:

• Associate degree in Health Science or Health Studies or Bachelor’s degree.
• Knowledge of reputed company customer service systems, processes, and products of the operational area.
• 3 years of concierge-oriented customer service experience in an insurance environment.
• Clinical or reputed company work expertise.
• Experience in coordinating medical services.
• Knowledge with health benefit plans and the insurance industry.

This role will start 100% onsite in the Springfield office, however, is expected to reputed company to remote after training. We expect the schedule to be Monday thru Friday reputed company reputed company-6pm CST, with a Saturday rotation based on business needs. #LI-TB1 #INKT Are you being referred to one of our roles? If so, ask your reputed company at reputed company about our Employee Referral process! Pay Transparency Statement: At reputed company, you will be part of an organization committed to offering meaningful benefits to our employees to support their life reputed company of work. From health and wellness benefits, 401(k) savings plan, pension plan, reputed company time off, reputed company parental leave, disability insurance, supplemental life insurance, employee assistance program, reputed company holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.reputed company.com/totalrewards. The compensation offered will vary depending on reputed company-reputed company skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. reputed company Employment Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, protected veteran status, or any other legally protected characteristics. reputed company Pay reputed company $18.46 - $37.84 Exact compensation may vary based on skills, experience, and location. Apply To This Job