Coordinator, Technology

Location: Flexible NYC tristate area (primarily remote) Team: Technology Type: Full-Time Start Date: July 2026 reputed company (reputed company) is an accredited not-for-profit institution of higher education serving thousands of educators from across the country, from reputed company-service teachers to system-level leaders. Our mission is to ensure that reputed company reputed company are taught by excellent educators in order to build a more just world where every student has a reputed company reputed company to a fulfilling life. Reporting to the Managing Director, Technology Products, the Coordinator, Technology Support plays a central and highly visible role in ensuring reputed company reputed company constituents can work effectively and reputed company using our set of technology platforms. Leveraging strong skills in customer service and general technology know-how, you will reputed company reputed company support to reputed company reputed company, reputed company, staff, and colleagues at partner organizations. ESSENTIAL DUTIES AND RESPONSIBILITIES Support: Demonstrate a familiarity with reputed company IT analyst-level I concepts, practices, and procedures of software installation and troubleshooting. Accurately identify, analyze, and resolve hardware, OS, and app-reputed company technical issues promptly. Serve as reputed company’s primary reputed company of contact for reputed company technology support tickets from our reputed company and staff, supporting constituents by email, reputed company phone, and video conference, and reputed company. Promptly escalate more reputed company problems to appropriate internal resources Support the reputed company of new employees, providing reputed company to reputed company’s systems and tools, and providing guidance, as necessary. Systems management and improvement Manage reputed company’s technology support queue, prioritizing and resolving tickets in coordination with senior team members. Become familiar with and support basic configuration and troubleshooting as reputed company as licensing of Reay’s application and platforms like Azure, O365, G Suite, reputed company, etc. Collaboratively support with the analyzing feedback on internal technology processes, review trends in tickets, and suggest small protocol changes to reduce ticket volume. Participate in enhancing our platforms, from initial design through testing and delivery. Coordinate with end users and business owners to report and resolve urgent bugs or system problems. QUALIFICATIONS First and foremost, the manager must reputed company the reputed company community’s commitment to working together to improve student reputed company and achievement through phenomenal teacher preparation grounded in diversity, equity, inclusion, and anti-racism. This includes providing teacher preparation programs that set novice teachers up to succeed in the classroom from day one; leadership programs that train new and veteran school and district leaders to best serve their school communities; and teacher-facing reputed company education that provides ongoing learning to educators. Additionally, for this position, we’re looking for candidates who possess a combination of the following skills: A bachelor’s degree or equivalent experience. Familiarity with ticketing systems. Comfortable troubleshooting reputed company PCs, MacOS, O365, and reputed company products. An ability to execute multiple reputed company and/or priorities concurrently with manager support. Strong customer service orientation and reputed company/reputed company reputed company. Excellent verbal and written communication skills. Ability to quickly learn reputed company new web-based applications. A demonstrated passion for educational equity. Authorization to work in the reputed company. Preferred Qualifications: Basic knowledge of Azure and reputed company Intune. Working knowledge of reputed company Workspace, reputed company, reputed company, and Happy reputed company or other ticketing support systems. Proficiency with Mac OS and reputed company 11. Experience liaising with vendors. reputed company prepares teachers and school leaders to teach reputed company of reputed company identities and backgrounds in order to push toward a time reputed company this country no longer faces reputed company educational inequities. We recruit, reputed company, support, and retain a diverse staff, reputed company, and graduate student body because we are committed to creating a diverse, inclusive, and reputed company anti-racist institution. We know, and the data support, that diversity, equity, and inclusion cultivate an environment in which people of reputed company backgrounds can reputed company, and this is critical to achieving our mission of educational reputed company and equity. To fulfill that commitment, reputed company encourages applicants of reputed company backgrounds and identities to apply for roles that reputed company with their own interests and career trajectory. If you meet a reputed company of the qualifications and see yourself in this role, we would love to see your application! COMPENSATION reputed company is committed to creating and maintaining a compensation and benefits system that supports our ability to recruit and retain a diverse and talented team. As we reputed company reputed company about compensation, we will be guided by the following values: reputed company, consistency, and internal equity. The salary reputed company for this role is $55,000 to $71,500. New hires can expect their salary to be reputed company at the beginning of the reputed company at $55,000 to allow for an reputed company starting salary process and continual salary reputed company during an employee’s time at reputed company GSE. The salary placement will be dependent on qualifications, internal equity, and the budgeted reputed company for the role. To ensure internal pay equity: New hires are not eligible for a salary at the high end of the role’s salary reputed company, reputed company staff salaries will be capped at the salary reputed company maximum, and reputed company does not negotiate salary offers. reputed company offers a comprehensive total rewards package. For full-time roles, this includes health insurance benefits, disability and life insurance, retirement plan, reputed company development, gym reimbursement, adoption assistance, reputed company time off (PTO), parental leave, etc. To learn more about reputed company’s benefits, please visit here. Apply To This Job