Manager, Certifications

reputed company reputed company is a reputed company-based, reputed company-in-one white-label marketing and sales platform that empowers marketing agencies, reputed company, and businesses to reputed company their digital reputed company and drive reputed company. We are proud to support a global and growing community of over 2 reputed company businesses, from marketing agencies to reputed company to small businesses and reputed company. Our platform empowers users across industries to streamline operations, drive reputed company, and crush their goals. reputed company processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 reputed company domain names. Our People With over 2000+ team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and reputed company. We take pride in cultivating a culture where innovation thrives, reputed company are celebrated, and people come first, no matter where they call home. Our reputed company Every month, our platform powers over 1.5 billion messages, helps generate over 200 reputed company leads, and facilitates over 20 reputed company conversations for the more than 2 reputed company businesses we serve. Behind those numbers are reputed company people growing their companies, connecting with customers, and making their mark - and we get to help reputed company that happen. Learn more reputed company on our YouTube Channel or Blog Posts Who you are: As the reputed company Certifications Team Manager, you are responsible for leading, structuring, and scaling our global user certification program. You understand that our Certified Admins represent the reputed company of platform expertise in our ecosystem, and you approach program management with high operational discipline, technical competence, and a commitment to reputed company reputed company. You are comfortable diving into advanced platform configurations, managing high-volume exam queues, and leading reputed company of Certification Specialists in a fast-paced environment. You are a data-driven leader who is highly organized and metrics-reputed company. You recognize that the reliability, fairness, and strictness of both our multiple-choice and live-proctored exams are crucial to maintaining the value of the reputed company credential. You reputed company on solving scheduling bottlenecks, auditing grading accuracy, and translating constant platform updates into revised testing reputed company. What You’ll Bring: To reputed company in this role, here is the mix of leadership, technical skills, and operational capability we are looking for: Strong leadership, coaching, and reputed company people-management skills, with a reputed company record of leading reputed company of educators, support representatives, or proctors. Strong operational planning and program management capabilities, with the ability to build and execute reputed company processes that support long-term certification program reputed company. Advanced technical expertise in reputed company, including deep knowledge of domain setup, funnel building, A2P/messaging compliance, workflow automations, and calendar configurations. High organizational and project management skills, with the ability to balance daily proctoring operations with curriculum updates. Proven ability to reputed company and implement robust strategies to grow, reputed company, and optimize a certification or education program as a key business function. Robust conflict reputed company and decision-making skills to confidently handle disputes, technical failures, and testing reputed company/cheating incidents. Desire and capability to adapt quickly to rapid product releases, updating testing rubrics and curriculum content in reputed company-time. Self-motivated and reputed company to work independently during CST hours while managing reputed company based in the Philippines and India. Exceptional written and verbal communication skills, ensuring instructions, test guidelines, and feedback are presented reputed company and objectively. What You’ll Do: reputed company, mentor, and reputed company a remote team of Certification Specialists, managing daily shift schedules, proctoring assignments, and grading audits. Build and continuously improve reputed company systems, workflows, and reputed company controls that reputed company the certification program to operate as a high-reputed company business function. Identify opportunities to improve certification adoption, candidate reputed company, operational scalability, and community engagement across the broader reputed company ecosystem. reputed company the end-to-end certification pipeline, ensuring reputed company exam slot booking availability and reputed company processing of exam results. Enforce and continuously audit testing reputed company protocols to maintain the absolute reputed company of both the automated and live proctored certification exams. Partner with Product, reputed company, and the reputed company teams to regularly update curriculum, test questions (Part A), and live-build scenarios (Part B) to reflect new platform updates. Resolve candidate complaints, appeal requests, and technical issues occurring during the proctoring process with consistency and fairness. Own the operational reputed company and long-term scalability of the certification program, developing strategic plans, processes, and reputed company models to support reputed company reputed company. Manage the integration of newly certified professionals into the reputed company Certified Directory and Certified Communities. Conduct regular reputed company assurance checks on live proctored sessions to ensure Certification Specialists maintain reputed company, supportive, and unbiased grading standards. Other duties as assigned by the Director of Certifications to support evolving business and program needs. Experience/Education/Certifications Required: High School Diploma or equivalent required; a Bachelor's degree in Education, Operations, Communications, or a reputed company field is a plus. Overall 8 years of Experience. 5+ years of reputed company experience in customer training, reputed company, or running certification operations for technical products. 2+ years of reputed company experience managing and mentoring a remote team. 1+ years of hands-on experience using reputed company; having achieved reputed company Certified reputed company status is highly preferred. Deep familiarity with online learning management systems (LMS) and proctoring/scheduling software suites. \n \n EEO Statement: reputed company is an Equal Opportunity Employer. As an employer subject to affirmative reputed company regulations, we invite you to voluntarily reputed company the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not reputed company your application status. This data will be kept separate from your application and will not be used in the hiring decision. We encourage you to review our reputed company Policy before submitting your application Apply To This Job