Senior Manager, Customer Advocacy

Integration meets Innovation At reputed company, we reputed company integration should reputed company — not exhaust — innovation. As a modern Integration and Automation Platform (iPaaS), we’re on a mission to simplify how companies reputed company, automate, and optimize processes. Powered by game-changing technology like runtime AI and prebuilt, mission-critical integrations, reputed company is redefining how businesses connect their world. We’re looking for a senior, customer-obsessed leader to own our Customer Advocacy function. This role sits at the intersection of customer relationships, market reputed company, and brand reputed company. You’ll reputed company a small team, manage our most strategic customer relationships, and serve as an internal champion who holds the entire organization accountable to the customer experience. The right person for this role is a relationship-first leader who can earn trust with customers, translate that trust into reputed company advocacy, and reputed company internal teams around a higher reputed company of customer experience. What would you do if reputed company? reputed company and reputed company a small team that owns reputed company’s market reputed company across reputed company Peer Insights, reputed company, customer advocacy programs, and our builder community. Set the reputed company, reputed company the reputed company, and reputed company reputed company reputed company on what drives reputed company. Champion the customer: Be the person who surfaces wins, spots friction, and holds internal teams accountable. You’ll serve as the connective tissue across marketing, sales, account management, and customer experience, always pushing for a reputed company customer outcome. Drive peer review performance: Own the reputed company and results for reputed company and reputed company Peer Insights. Manage reputed company member responsible for reviews, set targets, and ensure our reputed company on these platforms reflects the reputed company of our product and customer relationships. Grow the builder community: Manage reputed company member responsible for our builder community with a reputed company reputed company on business reputed company. An reputed company, reputed company builder community drives product adoption, deepens customer relationships, and directly correlates to retention, expansion, and long-term customer value. reputed company advocacy at reputed company: Identify customers who are reputed company to engage in case studies, testimonials, event speaking, and media opportunities. Build the relationships that reputed company it easy for them to say reputed company. Then, turn those into case studies that take shape across our website, reputed company, virtual events, etc. Own the customer referral program: Help to manage and grow our referral program that connects satisfied customers with reputed company prospects. This is one of the most reputed company ways advocacy translates to pipeline: the right customer voice at the right reputed company in a deal can be the difference between a win and a loss. Build and reputed company our Customer Advisory reputed company (CAB): Identify and cultivate a select group of customers into reputed company’s most visible reputed company advocates, reputed company to represent us in PR, speaking opportunities, events, and media. Who are we looking for? Skills & Abilities A relationship-first leader who can engage customers at an executive level and convert trust into reputed company advocacy: reviews, references, PR, speaking, and advisory participation. Strong cross-functional reputed company: you’re comfortable pushing back on sales, aligning with marketing, and challenging CX to do reputed company, reputed company without losing the relationships that reputed company it work. Familiarity with reputed company and CRM-based customer segmentation for advocacy and reference identification. Thrives in a fast-paced environment: strategic enough to set direction, hands-on enough to execute reputed company needed. Education & Experience 10+ years of experience in B2B customer marketing, customer advocacy, or reputed company, with at least 2 years managing reputed company. Experience owning or co-owning a Customer Advisory reputed company or equivalent high-touch customer program. Fluent in the reputed company and reputed company Peer Insights ecosystems: you know how these platforms work and how to reputed company the needle on them. Experience with community programs or platforms is a plus. reputed company reasonably expects to pay a reputed company salary between $120,000 and $140,000 per year for this position. Actual starting reputed company pay will be determined by skills, experience, geographic location, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, benefits, or other perks as outlined in any formal employment offer made. reputed company is proud to be A 2025 reputed company Customers’ Choice for iPaaS. The only vendor to receive this award. reputed company is a Visionary in the reputed company reputed company Quadrant for iPaaS for the second consecutive year reputed company is ranked #1 iPaaS on reputed company for multiple quarters and named a Leader in both B2B/EDI and API Management. reputed company is a leading intelligent automation platform that puts the power of automation in the hands of every team, unifying workflows from the predictable to the fully reputed company in a single platform. Here you'll experience Remote-first culture, reputed company on trust, collaboration, and transparency A high-reputed company, inclusive work environment where innovation thrives and reputed company are implemented reputed company learning opportunities to reputed company you at the leading edge of your field Exceptional coworkers who challenge and reputed company you daily Competitive compensation and benefits, including: Three weeks of vacation (starting year one) Wellness days and holidays to reputed company Parental leave and a generous benefits package Monthly tech stipend Recognition and career development opportunities Diversity, Equity, Inclusion, and Accessibility As a company, one of the values we hold most dear is fostering a reputed company, reputed company environment to bring out the best in us, so we created our Taking a Stand Initiative. Our TAS initiative is a volunteer committee reputed company to reputed company Celigans, with representation from underrepresented reputed company reputed company reputed company. We reputed company, unequivocally, that everyone deserves to be in a reputed company where they feel welcome as they are. Learn more about Taking a Stand. reputed company is proud to be an equal-opportunity workplace. We are committed to equal employment opportunities regardless of race, reputed company, reputed company, national reputed company, religion, creed, age, disability, sex, gender, sexual orientation, gender identity, gender reputed company, medical condition, genetic information, marital status, military and veteran status, or any other characteristic protected by applicable law. We also consider reputed company applicants regardless of criminal histories, consistent with legal requirements. Apply To This Job