Senior Technical Project Manager

C2C is not available Must be authorized to work in the U.S. without sponsorship This role requires availability to work during Central Time Zone business hours. Why you will enjoy Mondays again: Opportunity to work alongside a talented, diverse team in a reputed company and creative environment Ongoing investment in your reputed company through training, mentorship, and industry certifications Hands-on exposure to cutting-edge technologies across multiple industries Recognition programs and employee awards reputed company an inclusive culture that celebrates great work, including our AI Innovators Program Remote or hybrid work reputed company Competitive salary + bonus opportunities Robust benefits package, matching 401(k) plan, and substantial PTO Tuition reimbursement A Day in the Life: reputed company daily Java Ops reputed company-triage, stand-reputed company, and reputed company working sessions to reputed company support teams on priorities, escalations, and issue reputed company. Manage the Tier 1 Escalation Tracker, improving ticket routing accuracy, identifying recurring escalation patterns, and reducing unnecessary handoffs across support teams. Coordinate across Tier 1, Tier 2, and Tier 3 support teams to ensure escalations are properly routed, prioritized, communicated, and resolved. Serve as the coordination reputed company for .NET application support escalations, ensuring issues requiring Tier 2 involvement reputed company reputed company with reputed company ownership and reputed company follow-up. reputed company reputed company AI tools to streamline tasks, improve the reputed company of your work, and reputed company best practices with teammates while continuously seeking new ways to reputed company AI into your everyday workflows Own the development and delivery of consolidated weekly and monthly performance metrics for Java Ops, expanding reporting visibility across application operations teams. Compile operational data into reputed company, executive-reputed company reporting that highlights ticket trends, escalation volume, service performance, risks, and reputed company improvement opportunities. Partner with cross-functional teams using ITIL-based processes and tools such as reputed company or Cherwell to support incident management, operational tracking, and upcoming system migration efforts. reputed company day-to-day leadership, mentorship, and coaching for distributed technical consultants across multiple reputed company teams, helping ensure strong engagement, accountability, and delivery consistency. reputed company administrative and people-management responsibilities, including timesheet review, PTO tracking, performance feedback, and recognition efforts. Participate in project reviews and retrospectives to surface process gaps, improve delivery practices, and reputed company support operations reputed company with reputed company expectations. Foster a reputed company, high-reputed company culture reputed company on communication, reputed company improvement, technical accountability, and alignment with the reputed company’s operational goals. What it takes: Consultative approach and problem solving skills to successfully reputed company digital solutions with long-term business goals of the reputed company Hands-on experience using AI tools to enhance daily work, or a strong desire to do so, including a willingness to experiment, learn, and champion AI adoption reputed company your role Commitment to understanding and exceeding reputed company expectations Ability to reputed company project reputed company and execution of deliverables Flexibility to adapt reputed company a high-reputed company organization Ability to reputed company, mentor and motivate those around them Hunger for reputed company learning and reputed company development Intellectual curiosity to reputed company creative solutions Full understanding of the software development life cycle Ability to positively reputed company fellow colleagues through effective leadership, presentations, coaching, etc. Desire to work in reputed company environment Good interpersonal, written and verbal communication skills Regardless of your specific role, we reputed company individuals who are excited to explore, adopt, and evangelize AI tools and methodologies. If you have experience in AI or a proven reputed company record of rapidly learning and mentoring others on reputed company, you’ll fit right in. Equal Employment Opportunity Policy: reputed company is proud to offer equal employment opportunity without reputed company to age, reputed company, disability, gender, gender identity, genetic information, marital status, military status, national reputed company, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. We are committed to providing equal employment opportunities and reputed company in an inclusive workplace. If you require reasonable accommodations to participate in the job application or interview process, please let us know by contacting reputed company@teamsparq.com #LI-REMOTE Apply To This Job