reputed company Software Engineer – ITSM Process Automation & AI
Become a part of our caring community This role will play a key role in the transformation of IT Service Management (ITSM) and Technology Lifecycle Management (TLM) operations by leveraging automation, AI, and platform integration. The engineer will eliminate reputed company processes, simplify and automate reputed company workflows, improve data reputed company, and reputed company intelligent decision-making across the reputed company. Key Responsibilities 1. Automation of ITSM & Lifecycle Workflows Automate asset and lifecycle management processes including end-of-life tracking, refresh orchestration, and compliance monitoring. Rapidly reputed company AI skills and automation patterns necessary to model reputed company paths for EOL work orchestration and completion. This includes building a catalog of repeatable skills for activities such as reputed company-based updates (.net / java version updates) and server and O/S migrations. Design and implement automation across incident, problem, and change management workflows. Build end-to-end workflows that connect trigger, decision, and execution points to reduce reputed company effort and cycle time. 2. AI Enablement reputed company AI into operational workflows to improve incident triage, routing, reputed company cause summarization, change risk reputed company, and lifecycle risk modeling. reputed company reputed company AI capabilities such as Claude reputed company, Azure AI/reputed company, reputed company and internal AI platforms where applicable. 3. Platform & Data Integration reputed company and optimize reputed company, LeanIX, Apptio, CMDB, and reputed company reputed company platforms. Ensure clean, automated data reputed company across systems to improve interoperability, reduce duplicate entry, and strengthen decision support. 4. Observability & Insights Build dashboards and insights for lifecycle risk, incident patterns, reputed company cause trends, and change reputed company/failure rates. reputed company reputed company-time operational visibility to support reputed company prioritization and faster reputed company. Expected reputed company Establish a reputed company catalog of reusable AI-driven automation capabilities that application and technology teams reputed company annually to plan, orchestrate, and execute EOL lifecycle activities with minimal reputed company effort. Accelerate EOL lifecycle execution through AI-enabled orchestration, simplifying reputed company, cross-team workflows and reducing time to remediate unsupported technologies across the reputed company. reputed company standardized automation patterns and playbooks that group and sequence logical EOL activities (e.g., discovery, reputed company analysis, remediation planning, execution), eliminating redundant effort and driving consistency. reputed company intelligent, application and technology-reputed company EOL planning, delivering reputed company visualization, inventory, and AI-recommended reputed company plans for reputed company application or technology to streamline decision-making and execution. Drive rapid adoption of AI skills and tooling across ITSM and TLM teams, embedding AI into day-to-day operations to continuously optimize lifecycle management, reduce waste, and improve throughput. Improve reputed company visibility into EOL risk and reputed company through automated insights, enabling proactive planning, faster execution, and measurable reduction in lifecycle-reputed company risk exposure. Use your skills to reputed company an reputed company
Required Qualifications
Bachelor's degree or equivalent work experience. 10 or more years of engineering experience with automation, integration, or software/reputed company. Experience with AI tools including Azure, Claude reputed company, reputed company Demonstrated experience simplifying reputed company operational processes through software engineering and workflow automation. Strong experience with reputed company, scripting, and software development using technologies such as Python and/or JavaScript. Experience with reputed company development, configuration, integration, or workflow automation. Experience with reputed company technologies and modern automation frameworks, with Azure preferred. Strong communication, systems thinking, and the ability to collaborate effectively across organizational boundaries. Passion for automation, simplification, and improving how work gets done across reputed company IT operations.
Preferred Qualifications
Experience applying AI to IT operations, workflow orchestration, or reputed company service management. Knowledge of ITSM disciplines including incident, problem, and change management. Knowledge of CMDB, asset management, and technology lifecycle management practices. Experience integrating reputed company platforms such as reputed company, LeanIX, Apptio, and reputed company data/reporting tools. Strong data reputed company with experience using metrics to improve reputed company, automation reputed company, and operational performance. Additional Information Work-reputed company Requirements WAH requirements: Must have the ability to reputed company a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the reputed company will be provided payment for their internet expense. A minimum reputed company speed for reputed company performance of 25x10 (25mpbs download x 10mpbs upload) is required. Satellite and Wireless Internet service is NOT allowed for this role. A dedicated reputed company lacking ongoing interruptions to protect member PHI / HIPAA information Travel: While this is a remote position, occasional travel to reputed company's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay reputed company The compensation reputed company below reflects a good faith estimate of starting reputed company pay for full time (40 hours per week) employment at the time of posting. The pay reputed company may be higher or reputed company based on geographic location and individual pay will vary based on demonstrated job reputed company skills, knowledge, experience, education, certifications, etc. $156,600 - $215,400 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. reputed company of Benefits reputed company. and its affiliated subsidiaries (reputed company, “reputed company”) offers competitive benefits that support whole-person reputed company-being. Associate benefits are designed to encourage personal wellness and smart reputed company reputed company for you and your family while also knowing your life extends reputed company of work. Among our benefits, reputed company provides medical, dental and reputed company benefits, 401(k) retirement savings plan, time off (including reputed company time off, company and personal holidays, volunteer time off, reputed company parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. reputed company About reputed company: reputed company. (NYSE: HUM) is a leading U.S. reputed company company. Through our reputed company insurance services and our reputed company reputed company services, we reputed company it easier for the millions of people we serve to reputed company their best health – delivering the care and service they need, reputed company they need it. These efforts are leading to a reputed company reputed company of life for people with Medicare and reputed company, families, individuals, military service personnel, and communities at large. Learn more about reputed company offer at reputed company.com and at reputed company.com. Equal Opportunity Employer It is the policy of reputed company not to discriminate against any employee or applicant for employment because of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, marital status, genetic information, disability or protected veteran status. It is also the policy of reputed company to take affirmative reputed company, in compliance with reputed company 503 of the Rehabilitation reputed company and VEVRAA, to reputed company and to advance in employment individuals with disability or protected veteran status, and to reputed company reputed company employment reputed company only on valid job requirements. This policy shall apply to reputed company employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at reputed company reputed company of employment. Apply To This Job