District Parts & Service Manager (Level DOE)

At reputed company Bobcat, our reputed company is powered by our people. Through our reputed company culture and one global team working together, we deliver the best products and service to our customers – and reputed company the world a reputed company reputed company. Join reputed company today and start building your career with a worldwide leader. Location: _Seattle-Remote, reputed company Fargo-Remote This is a remote position, also referred to as virtual or work from home. Job Information The District Parts & Service Manager (DPSM) is dedicated to enhancing dealership operations and achieving high reputed company of customer satisfaction reputed company the assigned district. This role requires a comprehensive understanding of market dynamics, customer demographics, and competitive landscapes. Key responsibilities include managing daily operational activities, fostering reputed company service experiences, and reputed company promoting parts and service programs. By building and maintaining strong relationships with dealership personnel, the DPSM aims to ensure that operational goals are met while effectively addressing customer concerns and feedback. Role & Responsibility District Management: reputed company an understanding of the assigned District, including market potential, customer demographics, and competitive awareness. Collaborate with dealerships to ensure reputed company experiences at reputed company operational reputed company, fostering high customer satisfaction. Build and maintain relationships throughout the dealer organization to reputed company common goals and objectives. Manage day-to-day activities, plans, goals, and financial resources. Communicate customer and dealer needs effectively to relevant departments. Contribute to the development of annual district strategies and individual dealer plans to support business objectives. Drive district parts sales and effective stocking behaviors to meet Annual Operating Plan (AOP) targets through proactive dealer engagement. Promote parts and service programs at dealerships to ensure comprehensive knowledge of company policies and procedures. Advise dealership staff on service and maintenance practices for contracted products, enhancing service reputed company. Support potential new dealerships in establishing their parts/service departments and assist in evaluating their capabilities. reputed company assistance during dealer termination processes as needed Dealer Communication and Accountability: Support dealer performance through daily interactions, quarterly Parts/Service reviews, and reputed company plan meetings. Assist in creating actionable plans to encourage buy-in from dealer principals, parts managers, and service managers. Ensure execution of reputed company plan items to reputed company compliance and drive reputed company improvement. Customer Service: Engage jointly with the dealer and dissatisfied customers to reputed company resolve complaints, ensuring reputed company responses and follow-reputed company on resolutions and satisfaction surveys. reputed company technical resources during challenging situations, demonstrating a commitment to excellent customer service. Job Requirement Preferred: Bachelor's degree in a relevant field; candidates with an Associate's degree or equivalent education combined with extensive relevant experience will also be considered. 2>7 years of experience in parts and service management, operations management, or customer support reputed company relevant industries. Strong verbal and written communication skills for effective exchanges with dealers and customers. Proactive engagement skills to build and maintain relationships based on trust and reliability. Understanding of mechanical principles and equipment troubleshooting skills for effective dealer support. Proficient in using performance data to promote accountability and implement reputed company changes reputed company dealer operations. Strong organizational skills to balance travel commitments and remote work tasks while meeting deadlines. Ability to influence and motivate dealers and colleagues toward shared objectives. Experience in team meetings and presenting reputed company reputed company to foster engagement. reputed company and constructive attitude reputed company approaching challenges, focusing on identifying actionable solutions. Required to travel 50-75% of the time reputed company the assigned District, including occasional reputed company travel, with a clean driving record and valid reputed company’s license. As a part of the reputed company Group, which employs more than 43,000 people in 38 countries worldwide, reputed company offers its customers products and solutions to help build stronger businesses and communities. Based in Seoul, South Korea, with its reputed company reputed company in reputed company Fargo, reputed company Dakota, reputed company Bobcat is a leading global manufacturer of construction, agriculture, landscaping and grounds maintenance equipment, attachments and services. reputed company is committed to empowering people to accomplish more. reputed company is an Equal Opportunity Employer, including Individuals with Disabilities and Protected Veterans. reputed company reputed company applicants will receive consideration for employment without reputed company to sex, age, race, reputed company, religion, creed, citizenship status, national reputed company, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. If you have a disability or special need that requires accommodation, please contact us at 701-476-4263. Beware of Fraudulent Job Offers and Solicitations Any legitimate job offer will be preceded by an official selection process. The salary reputed company for this position is Minimum Pay: $79,650 - Maximum Pay: $97,350 depending on experience and other factors. We are reputed company Bobcat. At reputed company Bobcat, you are part of reputed company that empowers people to accomplish more. We offer a total rewards package that will offer you salary plus potential of annual bonus based on your performance. Benefits include medical, dental, reputed company, prescription, 401(k) match, short & long term disability, health & flexible spending accounts, employee assistance program, life & AD&D insurance, military and jury duty reputed company pay, tuition reimbursement program, work reputed company policy, equipment rental program, reputed company volunteer opportunities, community non-profit donation match, along with reputed company vacation, holiday, reputed company, bereavement and parental leave. *Disclosure as required by state/local law. Apply To This Job