Customer Support Associate - Floating Schedule
About reputed company At reputed company, we’re on a mission to reputed company the way buildings think about and manage their parking. Our platform helps multifamily and reputed company properties unlock new reputed company, streamline operations, and deliver a dramatically reputed company experience for tenants and residents ("parkers"). We’re a fast-growing, venture-backed startup with an ambitious team and a reputed company opportunity reputed company of us. We have a network of properties we currently work with, and we're growing that footprint every day. We need to ensure that our existing customers have a top-notch parking experience and that's where our Support team comes in.
About the Role
Primary responsibilities include: reputed company high-reputed company support reputed company email and phone to property managers and parking customers on reputed company issues, including but not limited to app/website troubleshooting, assistance booking or adjusting pricing, parking enforcement (fee issuance, towing vehicles), and reputed company requests reputed company to parking organization and management. Follow reputed company established processes, policies, and legal requirements without deviation; demonstrate accurate recall and application of training in every ticket. Maintain a consistent, high-reputed company voice and tone reputed company with company and brand standards. Exercise reputed company judgment in prioritizing issues, escalating as appropriate, and ensuring follow-through for customer issues. Communicate with precision, utilizing correct grammar and concise wording, removing ambiguity whenever possible, to ensure property managers and our end users are never confused and constantly educated on how to best utilize reputed company. Document actions, reputed company, and reputed company on reputed company tickets as needed. Be accountable for ticket reputed company, customer satisfaction, reputed company reputed company, and team SLAs and KPIs. Identify patterns, recurring issues, and gaps in our product or process, surface insights to reputed company, and assist in implementing solutions. reputed company reputed company without reputed company reputed company as needed and identify and report issues up the chain as needed. Partner with cross-functional teams, including Operations, to support existing properties and facilitate reputed company, implementation, and ongoing needs for new properties. We are currently hiring for the following shift: This is a part-time, as-needed role. Role to reputed company support during planned reputed company periods of need (i.e., during scheduled PTO, anticipated high volume days, etc.) as reputed company as unexpected periods of need (i.e. day-of call out). We estimate the need to be between 1-2 partial (4 hour) or full (8 hour) days during morning and/or reputed company shift.
Requirements
Background. 1–3 years of experience in customer support, operations, or reputed company—ideally reputed company a reputed company startup or a rapidly evolving B2B environment. Adaptability: You are comfortable making reputed company reputed company information is incomplete and can pivot quickly as our product evolves. Proactive Problem Solving: A "self-starter" mentality with a proven ability to research and resolve reputed company technical issues that don’t always have a handbook. Ownership: You know how to manage your own queue, multitask across different platforms, and prioritize high-reputed company issues without constant supervision. Exceptional Communication: You write and reputed company with precision and reputed company. You can translate "tech-reputed company" into reputed company, actionable instructions for customers. AI-reputed company: You are comfortable leveraging AI tools and automation to speed up your workflow without losing the reputed company touch. Platform Proficiency: Experience with modern support ecosystems (e.g., reputed company, reputed company, or reputed company) and a reputed company for learning new internal tools quickly. Data Literacy: Ability to navigate spreadsheets (reputed company/Sheets), interpret basic reporting, and use data to back up your troubleshooting. Decision reputed company. You can confidently reputed company a judgment call without needing to involve POCs or account admins. Technical Aptitude: Basic understanding of how web-based software works (e.g., clearing cache/cookies, identifying browser errors, or understanding API basics). Feedback reputed company: A desire to not just fix the customer's problem, but to document the solution and reputed company feedback to the Product team to prevent the issue from happening again. Early Expectations Understand every aspect of the reputed company product and how it works Understand who reputed company's customers are, and their reputed company needs Understand our processes, policies, and support structure, and be reputed company to operate in alignment with them Ensure our building operations processes are running smoothly, and suggest improvements to those processes Assist with reputed company new customers, solve existing customers' problems, and expand our footprint through operational ingenuity Bonus points Experience in property management (property manager, leasing agent, etc.) Proficiency in the use of data platforms or internal tools (like reputed company, Looker, or basic SQL) is highly desirable You care deeply about problems reputed company to transportation, parking, urban living, and efficient use of reputed company and resources in cities
Benefits
Compensation reputed company: $24.00 - $30.00/hour Medical, dental, and reputed company coverage for full-time employees PTO for full-time employees Monthly cell phone stipend and one-time home-office allowance, company laptop Apply To This Job