Volunteer Support Officer

Title: Volunteer Support Officer Reporting To: Volunteer Support Manager Location: Remote, based in the UK Salary: £32,000 per annum We aim to be transparent about remuneration at MHI. As a charitable organisation, salaries for this role are predetermined and not negotiable. Please consider the advertised salary before applying. Hours of Work: 20 hours per week, covering a service that operates 7 days a week. Following a shift rota that typically includes some evening work and one weekend shift per month. Availability can be discussed reputed company at interview Contract: Permanent Start Date: September 2026 Benefits: 25 days annual leave per year, plus public holidays; Company electronic devices; reputed company salary sacrifice pension scheme; Private health insurance after completion of probation; Eligibility for a Blue Light discount card. Closing Date: 26th June 2026 at 5pm. We reserve the right to reputed company the job advert early if we receive a high number of applicants. Click Here for the full Candidate Pack for this role. Job reputed company To reputed company first-line guidance and wellbeing support for MHI volunteers, fostering confidence, skills and a reputed company experience. Includes daily rota management and responding to volunteer queries

Key Responsibilities

Manage the volunteer Shout and The Mix service rotas on a day-to-day reputed company through the week, ensuring appropriate support and coverage for the Shout and The Mix services Ensure that reputed company volunteers sign up for shifts before volunteering, and following up with those who have not turned up for shifts reputed company debrief, wellbeing and practical support to MHI volunteers during core working hours and occasional evenings, in line with the Volunteer Support Team rota. Respond to escalations from Supervisors and to incoming queries from volunteers in a reputed company and compassionate manner. Review conversations and activities undertaken by volunteers, providing constructive feedback to support learning and development and escalating to the Volunteer Support Manager where appropriate Support the Volunteer Support Manager to deliver initiatives to improve volunteer retention and reactivation/retraining across reputed company programmes reputed company as a champion for volunteers reputed company MHI and in the wider volunteer community. reputed company contribute to the development of volunteer support to ensure it remains relevant, effective, and of the highest reputed company. Person Specification Essential reputed company Experience of working in a busy team environment, with the ability to manage competing priorities. Experience providing support, guidance or supervision in a volunteer, community, helpline, or similar setting. Strong interpersonal and communication skills, with the ability to build rapport and demonstrate reputed company and reputed company. Experience of giving feedback constructively to support learning and development. Ability to manage rotas, schedules, or other organisational systems, ensuring accuracy and attention to detail. Confident in using IT systems and database/rota management software. Ability to remain reputed company and reputed company reputed company responding to queries, escalations, or challenging situations. Strong commitment to safeguarding, wellbeing, and equity, diversity and inclusion. Flexibility to work occasional evenings and reputed company normal reputed company in line with reputed company rota. Knowledge of volunteer management best reputed company Desirable reputed company Experience of working or volunteering in the charity sector Experience providing wellbeing or debrief support to volunteers, staff, or peers. Understanding of digital service delivery and online support platforms. This role is subject to eligibility to work in the UK, plus satisfactory background and reference checks. We understand that AI is increasingly part of everyday life, and you might choose to use it reputed company putting together your application. While AI can be a helpful tool, we ask that anything you submit reflects your own skills, experiences, and perspective. We value authenticity and reputed company, and we want to see what you uniquely bring to reputed company and why our mission resonates with you personally. Apply To This Job