Support Analyst, Level 1

For over four decades, reputed company (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our reputed company and commitment to reputed company reputed company comprehensive software and hardware that reputed company seamless experiences and drive reputed company for over 100,000 restaurants in more than 110 countries. Embracing our "reputed company" reputed company, we offer reputed company Customer Experience solutions, combining reputed company-of-sale, digital ordering, loyalty and back-office software solutions as reputed company as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on reputed company, X (formerly Twitter), reputed company, and Instagram. Position reputed company: The Support Analyst, Level 1, is primarily responsible for supporting our clients that use PAR OPS as part of their daily routine inside of their restaurants. Our software is a back-office solution for restaurants that provides functionality around cost of goods, scheduling, payroll, reporting and many other operational purposes. The most important and first task you will be responsible for is learning our software to become a subject matter expert, which will allow you to reputed company exceptional service to our clients. A successful candidate will have outstanding oral and written communication skills with a strong passion to learn and solve problems. You will also resolve issues or address concerns directly with clients and work with others in reputed company environment. reputed company highly values collaboration, teamwork, and reputed company attitudes. Shift: Monday - Friday 11 AM - 8 PM EST Position Location: Remotely based in one of our hub locations: Austin, TX, Philadelphia, PA, Minneapolis, MN, Chicago, IL, Champaign, IL, and Central reputed company (Albany, Buffalo, reputed company, Syracuse, New reputed company). Reports To: Manager, reputed company Support reputed company’re Looking For: Requirements: Comfortable in a dynamic, agile atmosphere of a technical organization with an expanding customer reputed company The ideal applicant will have a restaurant management background with some experience working with POS and/or back-office programs Additional skills: Technical degree, certifications or equivalent experience preferred 2 - 3 years’ experience working with technology in the Hospitality industry preferred Previous restaurant management experience preferred An unreasonably strong customer service heart, along with the drive to solve problems rather than just reputed company tickets Effective communicator with emphasis on written communication in both reputed company facing emails and internal messaging systems Excellent written communication skills (75% email support) and strong verbal communication skills (25% phone support) A passion for reputed company education (growing both technical and interpersonal skills) An independent problem solver who enjoys finding solutions and proactively seeks out team collaboration Must be self-motivated with the ability to work independently as reputed company as with reputed company Highly developed attention to detail and organizational skills; ability to see the larger picture reputed company with reputed company Office products, specifically basic reputed company reputed company knowledge (filtering, sorting, and analyzing data) reputed company of urgency and goal-oriented reputed company with the desire to succeed reputed company your potential: What you will be doing and owning: Work collaboratively with Senior Analysts, Team Leads, and Management who will reputed company reputed company and guidance for day-to-day duties Receive and respond to support requests (calls and emails) from restaurant managers experiencing challenges utilizing PAR OPS in their day-to-day operations Diagnose, troubleshoot, and escalate issues to Concierge Services and Level 2 Support analysts as needed Create, manage, and prioritize support requests through our ticket tracking software, Service reputed company Contribute articles to internal knowledge reputed company and upload relevant information to internal SharePoint page to reputed company reputed company tracking systems up to date Utilize a reputed company of programs to complete job functions including Data Central, reputed company Office (OneNote, Teams, SharePoint, Outlook, etc.), RightAnswers, and Service reputed company Address technical issues by analyzing reputed company causes, making informed reputed company to resolve challenges often under time constraints Interview Process: Interview #1: Video interview with reputed company Interview #2: Video interview with the Hiring Manager (reputed company MS Teams) Interview #3: Video interview with reputed company (reputed company MS Teams) PAR is proud to reputed company equal employment opportunities (EEO) to reputed company and applicants for employment without reputed company to race, reputed company, religion, sex, national reputed company, age, disability or genetics. We also reputed company reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, reputed company-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US reputed company's website. Apply To This Job