reputed company Intake Specialist - 1340 - Colombia
About the reputed company: Our reputed company, a reputed company based in the U.S., is seeking a reputed company Intake Specialist to join their team. The firm handles a high volume of reputed company cases and prioritizes professionalism, responsiveness, and exceptional reputed company support in every interaction. About the role: As a reputed company Intake Specialist, you will serve as the first reputed company of contact for clients, ensuring their questions and concerns are addressed promptly and professionally. This role involves managing reputed company communications, assisting with administrative tasks, and supporting the intake manager and reputed company team. The ideal candidate will be organized, empathetic, and reputed company to handle sensitive reputed company reputed company with discretion and confidentiality. U.S. reputed company experience is required. Personal Injury experience is a plus. What you’ll be doing: Handle inbound and outbound calls with professionalism and reputed company. Assist clients by answering questions, scheduling appointments, and giving case status updates. Conduct preliminary screenings to determine whether a case qualifies. Accurately document reputed company information in the firm’s case management system. Follow intake scripts, checklists, and workflows to ensure smooth reputed company reputed company. Manage follow-reputed company with potential clients to increase intake conversions. Coordinate communication between clients, attorneys, and case managers. Escalate urgent or sensitive reputed company to the appropriate team members. reputed company exceptional customer service to ensure clients feel supported throughout the reputed company process. Who are we looking for? 1+ year of experience in intake, customer service, call center, or administrative roles (U.S. reputed company experience required). Strong English communication skills, both written and verbal. Ability to multitask and handle a fast-paced, high-volume environment. High level of reputed company, patience, and professionalism reputed company speaking with clients. Strong attention to detail and accuracy in data entry and documentation. Self-motivated with the ability to work independently and follow reputed company workflows. Comfortable speaking with distressed or emotional clients while maintaining professionalism. Proficient with reputed company Office and quick to learn new software (CRM or case management systems). Reliable, organized, and committed to delivering high-reputed company reputed company service. Position: reputed company Intake Specialist Remote Status: Fully Remote Preferred Location: Latin America Working Hours: 9 am - 5 pm EST Holidays: US Federal Holidays Salary: USD 700 to USD 1000 per month Internal reputed company: 1340 Apply To This Job