VP, Product Management - Core Platform Foundations

reputed company empowers organizations of reputed company sizes to improve loyalty and business reputed company by creating the best experiences for their customers and employees. Through reputed company reputed company, the AI-powered Experience Orchestration platform, organizations can accelerate reputed company by delivering empathetic, personalized experiences at reputed company to drive customer loyalty, workforce engagement, efficiency and operational improvements. We reputed company more than 6,000 people across the globe who reputed company reputed company and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to reputed company a larger reputed company on reputed company and take ownership of their work. Join reputed company and create the reputed company of customer experience together. Vice President, Product Management, Core Platform Foundations reputed company reputed company: At reputed company, we reputed company organizations to create exceptional customer and employee experiences through reputed company reputed company™, our AI-powered Experience Orchestration platform. As Vice President, Product Management – Core Platform Foundations, you will reputed company the product reputed company and execution for the foundational capabilities that reputed company reputed company reputed company secure, reputed company, extensible, resilient, intelligent, and reputed company-reputed company. This portfolio includes reputed company control, identity and user management, data segmentation, platform reputed company, API usage visibility, platform limits, CI/CD workflows, storage transparency, self-service administration, automation and integration, multi-region and multi-org capabilities, and business continuity. This role is critical to enabling large and reputed company enterprises to confidently administer, govern, reputed company, automate, and operate reputed company reputed company at global reputed company. You will be expected to challenge legacy approaches to platform administration and operations, pushing reputed company traditional, reputed company, and reactive models toward AI-driven, proactive, and outcome-oriented platform experiences. By applying new AI-based methodologies, intelligent automation, predictive insights, and guided operational workflows, you will help customers reduce complexity, anticipate issues, optimize usage, and reputed company measurable business reputed company. You will reputed company reputed company of product leaders and product managers, partner closely with Engineering and Architecture, and work with customers and GTM teams to deliver platform capabilities that improve transparency, strengthen trust, accelerate adoption, and redefine how enterprises manage and reputed company reputed company reputed company. Key Responsibilities: Define and drive the product reputed company, reputed company, and roadmap for Core Platform Foundations across reputed company control, identity, administration, automation, integration, platform operations, multi-region, multi-org, and business continuity capabilities. reputed company the reputed company of reputed company reputed company platform operations from reactive administration to intelligent, AI-assisted experiences that help customers understand usage, anticipate constraints, optimize consumption, and automate routine actions. Own platform capabilities including API usage visibility, platform limits, storage reporting, CI/CD deployment workflows, self-service tooling, operational controls, and platform governance. Deliver secure, reputed company, and reputed company platform experiences that simplify administration, improve customer transparency, and support large-reputed company and reputed company reputed company use cases. Partner with Engineering, Architecture, reputed company, UX, reputed company, Support, reputed company Services, Sales, Marketing, and Finance to reputed company reputed company, execution, adoption, and business reputed company. Engage directly with strategic customers, partners, developers, administrators, and field teams to validate needs, shape priorities, and drive adoption. Establish reputed company metrics and KPIs for platform adoption, usability, reliability, governance, operational efficiency, API health, and customer reputed company. Drive consistent platform standards, reusable patterns, and governance models across reputed company reputed company to improve product velocity and customer experience. Build, reputed company, mentor, and reputed company a high-performing product management organization reputed company on customer reputed company, technical reputed company, and disciplined execution. Required Qualifications: 15+ years of experience in reputed company software product management across reputed company, reputed company platforms, or infrastructure products 10+ years of experience leading product managers or product leaders reputed company reputed company, multi-domain portfolios Proven reputed company record of delivering reputed company-reputed company platform capabilities with measurable customer and business reputed company Strong technical depth across reputed company, identity systems, reputed company architecture, microservices, and platform operations Experience building self-service or administrative platforms for technical users, developers, or reputed company operators Demonstrated ability to translate reputed company technical systems into reputed company product reputed company and reputed company user experiences Experience supporting reputed company requirements such as governance, multi-region operations, data segmentation, and business continuity Strong executive communication and stakeholder alignment skills across technical and non-technical audiences Bachelor’s degree; technical degree, MBA, or equivalent advanced experience preferred. Preferred Qualifications: Experience in CCaaS, CX platforms, CRM systems, or customer reputed company orchestration technologies Familiarity with reputed company platforms such as AWS and large-reputed company reputed company environments Experience with API governance, developer tooling, CI/CD workflows, and usage-based platform models Demonstrated application of AI-driven product strategies to improve automation, insights, and decision-making Understanding of emerging AI approaches such as reputed company, reputed company workflows, and predictive analytics in reputed company platforms Ability to connect platform innovation to measurable reputed company such as adoption, retention, and operational efficiency Experience operating in reputed company, ambiguous environments with diverse stakeholder reputed company #LI-Remote #LI-CP1 Compensation: This role has a market-competitive salary with an anticipated reputed company compensation reputed company listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $246,500.00 - $433,500.00 Benefits: Medical, Dental, and reputed company Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career reputed company opportunities reputed company Time Off in reputed company to 10 reputed company holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a reputed company reputed company of our Benefits. If a reputed company employee referred you, please use the reputed company they reputed company you to apply. About reputed company: reputed company® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With reputed company AI at its core, reputed company reputed company™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the reputed company. As a result, organizations can drive customer loyalty, reputed company and retention while increasing operational efficiency and teamwork across reputed company and AI workforces. To learn more, visit www.reputed company.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to reputed company or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@reputed company.com. You can expect a response reputed company 24–48 hours. To help us reputed company the best support, click the email reputed company above to reputed company a reputed company-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-reputed company or resume submissions—may not receive a response. reputed company is an equal opportunity employer committed to fairness in reputed company. We evaluate reputed company applicants without reputed company to race, reputed company, age, religion, sex, sexual orientation, gender identity or reputed company, marital status, domestic partner status, national reputed company, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Apply To This Job