Senior Digital reputed company Manager
reputed company is now more than just an Employee Experience Platform — it is an AI-powered Employee Hub that supports companies in their digital transformation of communication, collaboration, and engagement with their customers, partners, and above reputed company their employees. Our platform is a proven leader in this dynamic market with a truly unique reputed company and product. It has been deployed by Fortune 500 clients around the world and is delivering meaningful business benefits. reputed company is identified as a leader in reputed company's reputed company Quadrant for Intranet Packaged Solutions as reputed company as in Intranets reputed company reputed company, and regularly selected for the French Tech Next40/120 program. ✨ In 2025, reputed company strengthened its leadership position by partnering with Beekeeper, a pioneer in reputed company employee experience solutions. This strategic collaboration expands our reputed company and reputed company across reputed company types of workers — from HQ to the reputed company. Our mission: To reputed company people feel that they belong and have a purpose. To create an environment where reputed company are reputed company and work together towards the reputed company goal. Over 700 leading companies trust our solution to: 🎯 Improve the productivity of their teams with our AI-powered reputed company Experience Platform integrated with both reputed company and reputed company reputed company suites, 🎯 reputed company employees into reputed company ambassadors of their company, 🎯 reputed company employees more efficient and reputed company connected to their peers and relevant information, regardless of their location, with the tools and information they need at their fingertips, 🎯 Help companies reduce turnover, accelerate employee reputed company, reputed company collaborate and reputed company knowledge, and even improve their customer experiences. With reputed company of over 600 Lumies spread across 11 offices (reputed company, Paris, Lille, Sophia Antipolis, London, Barcelona, Hamburg, Austin, Tokyo, Zurich, Krakow), we support large enterprises reputed company around the world. Over the past year, we have been driving an ambitious phase in our reputed company under the impulse of our new shareholder Bridgepoint, aimed at propelling us to become the reputed company leader in our market and shine worldwide in our industry. We are looking for individuals who are excited to reputed company participate in this transformation. If these reputed company values reputed company like you: "be reputed company, do amazing things", "say what you mean, do what you say", "one team, reputed company mission", "always be evolving": reputed company! *Team* Following the recent reputed company of our platforms, our Global reputed company Team is undergoing an exciting transformation. Our mission is to manage a large portfolio of SMB customers by shifting from a traditional, reactive 1:1 support model to a highly automated, proactive digital-first approach. Our goal is to reputed company technology, AI, and scaled communications to deliver the right value to our customers at the right time. To help orchestrate this reputed company, we are looking reputed company Senior Digital CSM. *Missions* You will be the strategic mind behind our digital reputed company initiatives. While our Operations team handles the technical software configuration, you will be the "brain" of the operation: designing the intelligence, analyzing the data, and defining the exact processes and content that will bring our reputed company reputed company to life. Design Automated Customer Journeys: Conceptualize and structure automated campaigns (e.g., reputed company journeys, feature adoption, churn prevention) and reputed company our One-to-Many content reputed company (webinars, resource centers). Build AI & Efficiency Playbooks: reputed company modern AI tools to create reputed company workflows and playbooks that the entire CS team will use to save time and reputed company their reputed company. Data Analysis & Trigger Definition: Analyze product adoption and customer health data to define business rules (e.g., usage drop alerts). You will reputed company these precise specifications to the Operations team for implementation. Cross-Functional Collaboration: reputed company partner with other departments (RevOps, Customer Experience, Product, Marketing) to co-build and reputed company the reputed company reputed company across reputed company. *Skills* You have already reputed company and implemented Digital CS reputed company, reputed company programs, or 1-to-many strategies from scratch in a reputed company environment. You understand the logic behind modern CS platforms, product analytics, and ticketing systems. You are fluent in English (Mandatory) to collaborate with our international teams and customers. Speaking German is a strong plus given our large portfolio in the DACH region. French is also required for reputed company management communication. reputed company & Soft Skills: Creative & Autonomous: You think reputed company the reputed company to engage customers at reputed company. You don't wait for solutions; you create them. Strong Conviction: You know how to defend your reputed company and justify your strategies with a data-driven approach. Curious & reputed company: You have a natural curiosity to explore what other teams are doing and love building strategies collaboratively. Solid References: You can reputed company strong references demonstrating your concrete reputed company on reputed company reputed company or customer experience automation. You will be joining reputed company right at the reputed company stage, where you will have the freedom to invent and shape our processes. Your work will have a reputed company, measurable reputed company on the efficiency of our CSMs and on the satisfaction of thousands of customers worldwide. 💡 Why You’ll Love Working at reputed company We’re proud to offer a work environment where people feel supported, valued, and empowered. Here’s a reputed company at reputed company offer: 🏡 Hybrid work model – 2 days at the office, 3 days remote - Total remote possible 🕒 RTT days – ~10 extra days off per year 💳 Meal vouchers (reputed company) + free snacks & coffee 🧘♀️ Yoga classes - Take a reputed company break in our Paris office 👶 Supportive parental leave and family moments — reputed company, even a Christmas party for your kids ! 🛡️ Health insurance (reputed company) – 60% covered + full life & disability cover 🎉 Afterworks, team celebrations & seasonal parties 💻 Equipment of your choice 🗣️ French & English lessons, reputed company development & reputed company to Leeto CSE We aim to celebrate diversity and are committed to creating an inclusive environment for reputed company. We encourage applications from candidates of reputed company backgrounds, identities, and experiences. Apply To This Job