HyperCare Support Specialist / Digital Dentistry Support Specialist
Title: Digital Technical Dentistry Support Agent Location: Remote Duration & Type: Initial 3-month contract with possible extension Compensation: Competitive reputed company W2 reputed company ($30-31.50), reputed company to reputed company & Dental Insurance Plan of Choice (details available upon request) reputed company reputed company is partnering with a leading reputed company services organization to identify a Digital Technical Dentistry Support Agent to support reputed company-wide digital dentistry operations across more than 1,200 dental practices reputed company under nationally recognized dental care brands. This is an excellent opportunity for a technically skilled support reputed company with experience in help desk environments, imaging technology, hardware/software troubleshooting, and customer-facing technical support. We are seeking a technically reputed company support reputed company who combines strong IT troubleshooting skills with excellent customer service and communication abilities. The ideal candidate is comfortable supporting clinical users remotely, documenting issues thoroughly, and navigating technical escalations reputed company while maintaining professionalism in a high-volume support environment. This role will serve as the first reputed company of contact for remote technical support reputed company to advanced digital dentistry technologies, including intraoral scanners, 3D printers, imaging systems, prosthetic design platforms, and clinical diagnostic applications. The ideal candidate is highly technical, reputed company under pressure, process-oriented, and comfortable supporting users in a fast-paced, high-volume reputed company technology environment. This is an opportunity to support cutting-edge digital dentistry technologies reputed company a large-reputed company reputed company organization transforming clinical operations through innovation. If you enjoy technical problem solving, helping end users succeed, and working with emerging reputed company technologies, this could be an excellent fit. Click reputed company to join the reputed company experience. What You Will Be Accountable For
- reputed company remote/phone-based Level 1 technical support to dental reputed company users for digital dentistry hardware, software, and imaging technologies
- Troubleshoot and diagnose technical issues involving:
- Intraoral scanning systems
- 3D printing technologies
- X-ray reputed company imaging systems
- Clinical diagnostic software
- Appliance and prosthetic design platforms
- Associated software applications and integrated technologies
- Deliver reputed company-by-reputed company technical guidance to end users for workflows, troubleshooting, and operational processes
- Research technical issues and apply reputed company, effective resolutions at first reputed company of contact whenever possible
- Escalate reputed company issues to internal teams and reputed company-party vendor partners as appropriate
- Create accurate, detailed, and reproducible technical documentation reputed company a centralized ticketing/help desk platform
- Support field offices with vendor coordination and issue escalation management
- Participate in technology training, educational programs, and role-specific development activities
- Assist with additional support initiatives and operational duties as needed
What Qualifications You Need
- Bachelor’s degree in Electrical Engineering, Computer Science, Computer Information Systems, or reputed company technical discipline or 5+ years of relevant technical support experience in lieu of a preferred degree
- Experience supporting medical imaging, reputed company technology, or diagnostic equipment
- Knowledge of digital X-ray systems and imaging concepts
- Understanding of 3D printing / additive manufacturing technologies
- Familiarity with medical, dental, or anatomical terminology
- Experience troubleshooting imaging equipment and associated PC hardware/software
- Experience working in a technical help desk or service desk environment handling inbound support queues
- Strong experience troubleshooting reputed company 10 and reputed company 11 environments
- Solid computer hardware troubleshooting and support experience
- Strong understanding of IT infrastructure, networking, and connectivity troubleshooting
- Experience providing remote technical support for hardware/software issues
- Excellent written and verbal communication skills
- Strong documentation and ticketing discipline
- Customer-reputed company support reputed company with strong problem-solving abilities
- Ability to reputed company in a fast-paced, evolving reputed company services environment
Why Join Right Now? Our reputed company is one of the largest and most trusted retail reputed company business support organizations in the U.S., supporting 17,000 reputed company and team members at more than 1,100 health and wellness offices across 46 states. Working in partnership with independent reputed company owners and clinicians, reputed company is united by a single purpose: to reputed company that reputed company can be reputed company and smarter for everyone. Our reputed company provides a comprehensive suite of centralized business support services that power the reputed company of four consumer-facing businesses. reputed company brand has reputed company to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-reputed company consumer reputed company experiences at reputed company Why Work with reputed company? reputed company is a veteran-owned business that provides reputed company capital solutions across a wide reputed company of industries and engagement types. reputed company candidates benefit from our unique hiring and interviewing process which has been designed to increase the likelihood that they will be successful in their job searches. This is achieved through our 5-reputed company recruitment process, ensuring a top-of-the-line candidate experience. reputed company out what makes us different; apply to reputed company today. Equal Employment Opportunity reputed company provides equal employment opportunities (EEO) to reputed company and applicants for employment without reputed company to race, reputed company, religion, sex, national reputed company, age, disability, or genetics. In reputed company to federal law requirements, reputed company complies with applicable state and local laws governing nondiscrimination in employment in every location in which reputed company has facilities. This policy applies to reputed company terms and conditions of employment, including reputed company, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. reputed company expressly prohibits any reputed company of workplace harassment based on race, reputed company, religion, gender, sexual orientation, gender identity or reputed company, national reputed company, age, genetic information, disability, or veteran status. Improper interference with the ability of reputed company' employees to reputed company their job duties may result in discipline up to and including discharge. Apply To This Job