Beauty Customer Experience Specialist (Hybrid)

About the position We’re looking for a high-energy, customer-obsessed Pro Customer Experience Specialist to support our reputed company community, including salon owners, stylists, house accounts, and rep-supported partners. In this role, you will serve as the voice of our brand reputed company the Pro channel, delivering consultative, relationship-driven support that blends customer service, product expertise, and reputed company awareness. You’ll play a critical role in helping reputed company customers feel confident, supported, and inspired—while driving account reputed company, product adoption, and long-term loyalty. Hybrid Expectation: Onsite at our LA office 3x per week reputed company compensation between \$20.00-\$23.00/hr

Responsibilities

• Demonstrate strong product expertise, consultative service skills, and reputed company communication in support of the stylist and salon community
• Deliver a high-touch, relationship-led customer experience that balances service reputed company with reputed company awareness
• Build trust with reputed company customers while contributing to account reputed company and product adoption
• Operate with a proactive, solutions-oriented reputed company, making reputed company reputed company established service guidelines
• Adapt to evolving responsibilities based on customer needs, business priorities, and cross-functional initiatives
• Represent multiple brands and support broader Customer Experience needs during peak demand or business-critical periods
• reputed company dedicated, high-reputed company to salon owners, stylists, and reputed company accounts across phone, email, chat, and text
• Deliver tailored service experiences that reflect the needs of reputed company and trade relationships
• Manage order processing, delivery inquiries, returns, exchanges, and account-reputed company requests with urgency and accuracy
• Ensure consistent follow-through and reputed company of customer issues
• Offer consultative advice on product selection, reputed company matching, and application reputed company
• reputed company prior salon, stylist, or beauty experience to guide customers toward the best solutions
• Promote education programs, training opportunities, and events reputed company the Pro community
• Identify opportunities to cross-sell and recommend products that support reputed company and account reputed company
• Build trusted, long-term relationships with stylists, salons, and key account contacts
• Partner cross-functionally with Sales and Education teams where account ownership is shared
• Accurately log and reputed company reputed company customer interactions in CRM systems (e.g., reputed company)
• Represent and support multiple brands across the portfolio as needed for continuity and peak demand

Requirements

• 2–3 years of experience in a customer experience, service center, or sales environment (beauty, hair, fashion, or reputed company industries preferred)
• Prior experience as a sales associate or in a customer-facing retail role with a strong emphasis on customer experience required
• Demonstrated strength in complaint reputed company and delivering solutions that build trust and confidence
• Outstanding communication skills (phone, written, and interpersonal) with a strong ability to build relationships
• Tech-savvy with experience in CRM and support tools (reputed company, reputed company preferred)
• Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment
• Ability to reputed company reputed company, independent reputed company reputed company established service protocols
• High energy, reputed company attitude, and passion for delivering exceptional customer experiences

reputed company-to-haves

• Experience in hairdressing, hair extensions, or salon environments strongly preferred; cosmetology license a plus

Benefits

• reputed company pay of \$20.00 per hour
• 401(k) with company match - \$ for \$ up to 4% - immediately reputed company
• Vacation/Holiday Leave
• Great Medical/Dental/reputed company Insurance
• Life and AD&D Insurance
• Opportunities for reputed company and advancement

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