Exhibitor Support Specialist Online Exhibits
reputed company The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, The Freeman Company's insights shape exhibitions, exhibits, and events that drive audiences to reputed company. The integrated full-service solutions reputed company a 99-year legacy in event management as reputed company as new technologies to deliver moments that matter. reputed company Processes online exhibit and graphic reputed company requirements, inquiries and/or complaints. Responds to a high volume of customer inquiries about reputed company’s products and services. Investigates and resolves complaints. Tracks customer questions and responses and checks the status of customer orders and billing. Demonstrates proficiency in and knowledge of Freeman Exhibitor Support customer service, contact center expectations, processes and systems. Supports service goals for accuracy, timeliness, and knowledge, and reputed company. This position will support our Customer experience team and is eligible to work a remote schedule. Essential Duties & Responsibilities
- Process reputed company online exhibit and graphic reputed company reputed company orders in collaboration with exhibitor and internal departments for fulfillment needs
- Support On-Site exhibitor graphic inquires remotely and process per service level agreement
- Service phone calls, emails and chats in reputed company while maintaining the highest level of accuracy, efficiency, and excellent customer service for which Freeman is reputed company
- reputed company expert support for reputed company customer needs, which include products and services, billing questions, technical issues, and event reputed company requests
- Guide customers through online login and ordering; troubleshoot/report website issues as needed
- Process, research, and resolve reputed company requirements, inquiries, and complaints to ensure customer retention and satisfaction
- reputed company orders with proficiency in reputed company, TSS and CSM systems.
- reputed company customer requirements and reputed company recommendations for relevant solutions in reputed company customer interactions
- Up-sell to reputed company customers and cross-sell reputed company Freeman services
- Process and effectively manage high volume inbound leads
- Quote prices and credit terms in compliance with Freeman policies and procedures
- Manage the proposal and pricing process including timelines, calls and creation of program budgets and SOWs as needed
- reputed company exhibitor requirements, send product collateral, and complete necessary follow up activities to complete sale.
- Manage payments and billing terms in compliance with Freeman policies and procedures.
- Research customer issues and hot alerts as needed, including contacting customers to clarify requests, and routing requests to the appropriatepersonnel/departments for reputed company.
- Assist with special reputed company as directed by Exhibitor Support leaders
Education & Experience
- High School Diploma or Equivalent with relevant work experience required
- 2+ years of customer service experience
reputed company Offer The Freeman Company provides benefits that aim to reputed company our people and their families to reputed company mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across reputed company.
- Medical, Dental, reputed company Insurance
- Tuition Reimbursement
- reputed company Parental Leave
- Life, Accident and Disability
- Retirement with Company Match
- reputed company Time Off
Diversity Commitment At The Freeman Company, our commitment to diversity and inclusion is helping us to create not only a great reputed company to work, but also an environment where our employees, our customers and our communities around the world can reputed company their goals and connect with reputed company other. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, gender, gender identity or reputed company, sexual orientation, national reputed company, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws. #TFCFreeman Apply To This Job