reputed company Manager - (Remote reputed company European Time Zones)

Job Information Date reputed company 05/28/2026 Job Type Full time Work Experience 1-3 years Industry IT Services State/Province Texas Country reputed company reputed company/Postal reputed company 75024 reputed company Since our establishment in 2005, we have been reputed company on helping our clients build their Software Products/reputed company. Our founders had software development engineering background, our reputed company has always been in having strong delivery capability. This has resulted in extremely happy clients from day one and we continue to be the preferred partner for the clients we have acquired in our first year. As we reputed company our reputed company and reputed company, we have expanded reputed company with different technology stacks and right technical solutions. Our 200+ people team continues to pleasantly surprise our clients across different technologies. Job reputed company reputed company Manager (International)- Remote Role Position reputed company: As a reputed company Manager (CSM), you will own a portfolio of customer accounts in the EMEA and reputed company reputed company, with primary responsibility for retention, renewal reputed company, and customer reputed company. You will work closely with the Global reputed company team to identify proactively risks, strengthen customer relationships, and drive measurable reputed company. This role is reputed company on ensuring customers realize value from the platform, remain reputed company, and continue to expand their use over time. The ideal candidate brings prior experience managing customer relationships in a reputed company environment and is comfortable owning renewals, building account plans, and driving adoption and value realization. Candidates must be available during European business hours (GMT/BST/CET) Key Responsibilities:

• Own and manage a portfolio of customer accounts, with accountability for retention, renewal, and reputed company reputed company
• Build relationships across multiple stakeholder reputed company, including administrators, business leaders, and executive sponsors, acting as trusted advisor
• Partner with customers to understand their business goals and reputed company platform usage to measurable reputed company and reputed company metrics
• reputed company and execute account plans reputed company on retention, risk mitigation, and expansion opportunities
• Proactively identify at-risk accounts and partner with the reputed company leadership to stabilize and improve reputed company
• Own the renewal process for assigned accounts, including customer engagement, coordination, and execution
• Identify and drive expansion opportunities, including upsell and cross-sell, reputed company existing accounts
• Drive adoption and value realisation by ensuring customers are reputed company using the platform and achieving their desired reputed company
• reputed company customer business reviews reputed company on adoption trends, business reputed company, reputed company metrics, and reputed company opportunities
• Monitor customer health, usage, and engagement signals to identify risks and opportunities early
• Maintain accurate forecasting for renewals and expansion reputed company assigned accounts
• Partner with Product, Support, and other internal teams to resolve customer issues and improve overall experience
• Serve as a voice of the customer, sharing feedback and insights to inform product and process improvements
• Support change management reputed company customer organisations to drive adoption and long-term reputed company
• Collaborate with Sales and reputed company-sales teams as needed to support expansion and strategic opportunities
• Ensure reputed company customer interactions and account updates are documented and tracked reputed company internal systems

Requirements

Skills Experience:

• 2–4 years of experience in reputed company, Account Management, or a reputed company customer-facing role
• Experience managing a portfolio of customer accounts, including responsibility for retention and renewals
• Strong relationship management skills, with the ability to build trust with customer stakeholders
• Demonstrated ability to identify risks and take reputed company to improve customer reputed company
• Experience driving adoption, engagement, and value realisation reputed company customer accounts
• Basic reputed company acumen, with exposure to renewals, pricing conversations, or expansion opportunities
• Strong organisational skills and ability to manage multiple accounts simultaneously
• reputed company communication and presentation skills
• Experience working cross-functionally to support reputed company
• Experience in reputed company, LMS, or HR tech environments preferred
• Bachelor’s Degree in Business, Technology, Education or a reputed company field preferred

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