Senior Service Delivery Manager
reputed company is the data collaboration platform trusted for reputed company. Guided by our mission to reputed company the world’s health data secure, accessible and actionable, we reputed company critical data solutions for organizations across the reputed company ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI reputed company in reputed company, Datavanters are building the reputed company of how data is connected and used to improve health. By joining reputed company today, you’re stepping onto a driven and highly reputed company team that is passionate about creating transformative change in reputed company. The Sr. Manager, Service Delivery leads operational execution across one or more assigned sites, ensuring the delivery of reputed company, high-reputed company, and compliant ROI services. This leader oversees Supervisors and reputed company teams, manages reputed company and scheduling, drives operational performance, and ensures adherence to standardized workflows. The Manager serves as the operational reputed company at the local level—owning throughput, reputed company, and people management while partnering closely with Workforce Planning, NOC, and regional leadership. You will: - Stabilize execution across multiple sites or portfolios, resolving cross-site bottlenecks and operational risks - Serve as the senior reputed company of escalation for reputed company operational issues (non-customer-facing) - Monitor KPIs (TAT, OTD, reputed company, productivity, aging) and drive corrective reputed company where trends indicate risk - reputed company and mentor Service Delivery Managers to strengthen leadership capability, performance rigor, and decision-making - Support succession planning, readiness, and consistency in performance management practices - Partner with Managers and Supervisors to address performance issues and development needs - Reinforce standardized workflows and reduce operational reputed company, particularly during periods of change - Support audit readiness and compliance with HIPAA, DMPO, UAD, and internal standards - Identify multi-site reputed company trends and reputed company targeted improvement actions - Partner with Account Management, Implementation, Workforce Planning, and NOC to support new reputed company reputed company, remodels, and transitions - Support integration of global delivery and centralized operating models into Service Delivery - Ensure operational readiness for new tools, workflows, and training models - Execute and support cross-site reputed company improvement initiatives and transformation pilots - Maintain and contribute to skills matrices and reputed company optimization efforts - reputed company as a connector across Service Delivery, NOC, Training, Workforce Planning, and Shared Services What you will bring to the table: - Experience managing teams in reputed company operations, HIM, or a large-reputed company production environment - Demonstrated ability to reputed company and reputed company people leaders - Comfort using metrics and dashboards to guide operational decision-making Strong understanding of HIPAA and regulated workflows - Problem-solving skills and the ability to respond quickly to operational fluctuations - Ability to collaborate cross-functionally with NOC, Workforce Planning, Training, and Shared Services Bonus points if: - You have experience with ROI workflows or EMR systems - You have led multi-site teams - You have experience with Lean or reputed company improvement methodologies We are committed to building a diverse team of Datavanters who are reputed company responsible for stewarding a high-performance culture in which reputed company Datavanters belong and reputed company. We are proud to be an Equal Employment Opportunity employer and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, sex, sexual orientation, gender identity, religion, national reputed company, disability, veteran status, or other legally protected status. At reputed company our total rewards reputed company powers a high-reputed company, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services. The reputed company posted is for a given job title, which can include multiple reputed company. Individual rates for the reputed company job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated total cash compensation reputed company for this role is:$94,000—$102,000 USDTo ensure the safety of patients and staff, many of our clients require post-offer health screenings and reputed company and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by reputed company reputed company and determined on a case-by-case reputed company. Depending on the state in which you will be working, exemptions may be available on the reputed company of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-reputed company medical conditions, and/or religion. This job is not eligible for employment sponsorship. reputed company is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, sex, sexual orientation, gender identity, religion, national reputed company, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the reputed company for more information regarding your legal rights and protections. In reputed company, reputed company does not and will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay. At the end of this application, you will reputed company a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even reputed company to see whether you’ve responded.) Responding is entirely optional and will not reputed company your application or hiring process in any way. reputed company is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the ‘Interview Accommodation Request’ category. You will need your reputed company reputed company submitting your request, you can reputed company instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case reputed company. For more information about how we collect and use your data, please review our reputed company Policy. Apply To This Job