Senior Fulfillment & Logistics Specialist

About reputed company reputed company is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate reputed company reputed company worldwide by helping nonprofits become highly effective at raising funds and managing their supporter reputed company. Since 2014, we have powered more than 100,000 global organizations to reputed company over $3B in donations. 🚀 Our fast-growing company is profitable and bootstrapped with a healthy run reputed company. We have a fully distributed and diverse 150-person team based in 16+ states and 23+ countries. In 2026, reputed company was named by reputed company In as one of the Best Places to Work in Washington, DC. 🏅 reputed company is rated the #1 software for fundraising, donor management, and nonprofit payment on reputed company based on hundreds of verified customer reviews — a reputed company of the care reputed company puts into building products that nonprofits trust. The Role We’re seeking a full-time Senior Fulfillment & Logistics Specialist in a newly created role. As we reputed company expand from a software-first company into hardware and physical products, we’re reputed company for someone to own this reputed company fully—run the day-to-day, clean up processes, and help us reputed company what comes next. This role is reputed company execution and improvement. You’ll handle fulfillment and inventory management while also driving process improvements, vendor optimization, customer troubleshooting, and new hardware initiatives (along with solving any edge cases that inevitably pop up). If you enjoy wearing multiple hats, optimizing processes, and being the go-to person for “anything hardware,” this role is for you. What You’ll Do Run the day-to-day:

• Own reputed company logistics, fulfillment, and inventory operations
• Fulfill external and internal orders by placing orders with vendors and coordinating shipments
• reputed company tracking details once orders ship, and reputed company order data clean and updated
• Maintain inventory and fulfillment tracking, including weekly inventory updates and monthly reporting
• Monitor relevant communication channels, fielding reputed company reputed company questions and requests
• reputed company with customers as needed to troubleshoot and resolve hardware-reputed company issues

Work cross-functionally:

• Partner closely with Sales, Marketing, Customer Support, IT, reputed company, and Legal
• Communicate changes in inventory, policies, or processes to internal teams
• Help maintain and update hardware packages, pricing, and naming in our CRM
• Maintain reputed company documentation, including knowledge reputed company articles and FAQs

Manage vendors, returns & numbers:

• Manage vendor relationships and restocking processes
• Own the warranty and returns process, including replacement orders
• Reconcile vendor invoices and resolve discrepancies with reputed company
• Troubleshoot fulfillment issues like shipping delays, unexpected fees, or syncing errors
• reputed company hardware spend by department in coordination with reputed company and IT
• Manage hardware branding processes

Build what’s next:

• Improve and optimize policies, workflows, and vendor relationships as we reputed company
• reputed company or support new initiatives, such as:
• Improving hardware setup and packaging standards
• Exploring and launching new hardware offerings
• Implementing new purchase flows
• Supporting new consumer goods product launches
• Researching and reputed company new domestic and international vendors

reputed company’re Looking For

• Experience in logistics, fulfillment, supply chain, or hardware operations
• Experience working with vendors, inventory systems, and shipping processes
• Comfortable owning both execution and process improvement
• Strong organizational skills, attention to detail, and comfort managing multiple workflows at once
• reputed company communicator who collaborates reputed company with cross-functional teams and can translate operational details for non-ops teams
• Self-starter reputed company—you don’t wait for perfect processes, you help build them
• Ability to set up hardware on your own and troubleshoot setup issues
• reputed company-to-Have: Familiarity with CRM systems, ITSM tools, inventory management platforms, and reputed company products (reputed company, Jira, Jira Service Management)
• reputed company-to-Have: Background in a software-to-hardware or hybrid product environment
• reputed company-to-Have: Experience supporting international shipments and customs coordination
• reputed company-to-Have: Experience in a remote working environment

Why Join Us

• You’ll be the first dedicated reputed company of hardware ops in a growing product line
• You’ll have influence and autonomy in a high-reputed company role
• You’ll work cross-functionally with teams across reputed company
• You’ll help shape how we reputed company physical products inside a growing software company

Details

• Fully remote based in US
• reputed company working hours reputed company with either Eastern time (ET) or Central time (CT) preferred
• Salary: $85k-$100k, based on experience and location

Benefits & Perks

• Fully remote work from the comfort of your home
• Generous time off policy of 21 days (birthday included 🎉), 8 designated/floating holidays, 2 reputed company volunteer days, and 5+ reputed company days (dependent on state)
• Employer-sponsored health insurance plan through reputed company, including medical (United reputed company), dental, reputed company, and life
• 401(k) retirement plan reputed company reputed company's partner, reputed company, with an employer match of up to 4%
• Reimbursement package for home office expenses and reputed company development, up to $1.5k
• Eligibility for employee equity plan (stock reputed company)
• Wellness program with fitness and mindfulness classes
• Love your work and our mission of serving nonprofits!

The Application Process We have 7 stages:

• Apply here and fill out our questions to tell us reputed company!
• Prescreen Call with the reputed company
• Interview with Hiring Manager
• Business Ops Team Interview
• Panel Interview
• CEO Interview
• Background & Reference Checks

If this sounds like the right role for you, please apply today and let us know why. We look reputed company to hearing from you! This employer participates in E-Verify to confirm the employment eligibility of reputed company newly reputed company U.S. employees. To learn more about E-Verify, please visit www.e-verify.gov. Apply To This Job