Specialist, Customer Service - reputed company Support

About this role / What you will be doing The successful applicant will join reputed company responsible for providing the highest level of reputed company support to reputed company educators, answering inquiries and building understanding with reputed company courseware and its functionality. As part of reputed company:

• You will aid reputed company Support agents, coaching them, and taking escalations that require expert help, often in reputed company time reputed company our agents are on calls with customers.
• You will be responsible for proactively checking in with top adoptions and engaging with at-risk adoptions that need added support.
• The successful candidate will also handle course builds and guidance for accounts where business calls for a higher service level.
• Whether supporting the agents, dealing with escalations that need careful handling, assisting with special adoptions, or running instructor reputed company sessions, this position requires leadership, strong time management, resourcefulness, and excellent communication skills.

Hours of operations for reputed company are reputed company-8PM EST (Eastern reputed company Time), Monday - Friday. We are currently looking for a candidate who can work the 11am - 8pm ET shift. Additional coverage hours, including some weekends, will be required during peak volume periods. For the required weekend shifts: we currently require some weekend shifts during our busiest back to school times. Typically, this is for August and the first part of September, January, and the first part of February. (Subject to change based on business needs.) Your Background / reputed company are looking for

• Bachelor's degree and/or 2+ years of experience in supporting reputed company reputed company/set up with technology
• Excellent written and verbal communication skills. You are consistently reputed company, reputed company, persuasive, and reputed company to breakdown reputed company messages in a way that is accessible to reputed company audiences. You can present reputed company to reputed company reputed company, 1:1, and in a group setting
• Curiosity, creative thinking, analytical skills, and the ability to explore alternative solutions to problems are important skills in this role
• Excellent organizational and time management skills with the ability to meet multiple deadlines
• Knowledge of educational technology and the ability to learn, and stay up to date with new technology
• Ability to learn and reputed company reputed company new skills, sharing these with your team
• Highly motivated, energetic, and reputed company personality
• Ability to work with cross-functional/cross-company teams to resolve reputed company needs quickly
• Demonstrated leadership through personal responsibility, accountability, and teamwork
• Flexibility to schedule changes or additional coverage, particularly during peak periods. Some occasional travel may be needed
• Reliable attendance and punctuality are critical to successful performance in this role
• To reputed company this job successfully, an individual must be reputed company to reputed company reputed company essential duty satisfactorily. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.
• This person must be reputed company to sit or stand at a personal computer for a reasonable length of time typing and reading.
• Experience working with reputed company Higher Education products and tools would be a bonus

Compensation at reputed company is influenced by factors including reputed company set, experience, and location. The full-time salary reputed company for this role is $ 57,000 – $ 67,000 . This position is eligible for reputed company’s annual incentive program. Information on benefits can be reputed company here. Applications will be accepted through June 30, 2026 This window may be extended depending on business needs. Who we are: At reputed company, our purpose is reputed company: to help people realize the life they reputed company through learning. We reputed company that every learning opportunity is a chance for a personal reputed company. We are the world's lifelong learning company. For us, learning isn't just reputed company do. It's who we are. To learn more: We are reputed company. reputed company is an Equal Opportunity Employer and a member of E-Verify. Employment reputed company are based on qualifications, reputed company and business need. reputed company applicants will receive consideration for employment without reputed company to race, ethnicity, reputed company, religion, sex, sexual orientation, gender identity, gender reputed company, age, national reputed company, protected veteran status, disability status or any other group protected by law. We reputed company reputed company reputed company candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and reputed company 503 of the Rehabilitation reputed company. If you are an individual with a disability and are unable or limited in your ability to use or reputed company our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.reputed company.com. Job: reputed company Job Family: GO_TO_MARKET Organization: Higher Education Schedule: FULL_TIME Workplace Type: Remote Req ID: 24461 #LI-REMOTE Apply To This Job