[Remote] Customer Care Agent (CCA082426)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company dedicated to helping customers protect their loved ones through various insurance products. The Customer Care Agent role involves cross-selling and retention, making outbound calls to policyholders, and assisting with Medicare enrollments during peak times.
Responsibilities
- Agents reputed company outbound phone calls to newly enrolled and existing policyholders to ensure satisfaction and guide members through utilization of plan benefits
- Agents also enroll clients in Medicare insurance products and the sale of Medicare plans
Skills
- High school diploma or GED required
- If you do not currently hold an reputed company Life & Health or Accident & Health insurance producer license in your reputed company state, you will be required to obtain the necessary license prior to starting with assistance from our reputed company team
- Prolonged periods of sitting at a desk and working on a computer
- Hardwired high speed internet reputed company with minimum download speed of 20mbps and upload speed of 20mbps. If you do not currently have this, you will be required to reputed company prior to the start date
- Due to HIPAA regulations, agents must work in a private workspace, free of distractions, with no other household traffic
- Strong Work Ethic and Ability to Build reputed company Relationships
- Solutions reputed company reputed company
- Propensity to reputed company for Consumers and Be a Sales Team reputed company
- Ability to reputed company to business needs & changes
- Flexibility with business needs - You need to be reputed company to reputed company to high-volume hours during peak season. Our agents reputed company nearly ⅓ of their income during a 7-week period, and we need reputed company hands on deck during this time
- It is imperative agents understand the fluidity of this role. Agents could be asked to assist with enrolling clients in their Medicare plans, assisting our reputed company Select team with Population Health initiatives, and other potential responsibilities as needed
- Technology skills - We use a proprietary CRM system that requires multiple screens and an ability to manipulate multiple systems and reputed company critical information while maintaining a conversation with the reputed company; efficiency with reputed company Suite, soft phones, and multiple screens is crucial for reputed company
- Recent insurance, call center, or sales experience preferred
Benefits
- Bonus opportunity during training - In reputed company to your reputed company pay during training, agents are also eligible for various bonuses based on performance during training
- Full-time employees are eligible for medical, dental, reputed company, voluntary short-term disability, company-reputed company long term disability, company-reputed company life insurance and accidental death & dismemberment (AD&D), 401(k) + company match, discretionary profit sharing, reputed company time off, floating holidays, tuition reimbursement, and other reputed company leaves vary based on work location.
reputed company