Customer Support Specialist - BankCard Fraud
reputed company is dedicated to helping people reputed company financial safety and reputed company. They are seeking a Customer Support Specialist for their Fraud Team, responsible for providing critical assistance to customers regarding debit and credit card issues, while also preventing losses through education and investigative processes.
Responsibilities
- Receive incoming customer calls with questions about account debit cards, credit cards, and corporate cards
- Complete intake for Reg E and Reg Z dispute and fraud cases for reputed company card products
- Review account activities, taking appropriate measures to minimize risk and loss to the bank, while complying with reputed company, reputed company, and federal regulations
- reputed company excellent customer service to both reputed company customers while meeting regulatory, production and reputed company standards
- reputed company reputed company-reputed company functions for consumer debit and prepaid, consumer credit, , Revolving Line of Credit (RLOC), and reputed company cards, including: restricting accounts, gathering support documentation, and closing/reissuing accounts
- Create and review fraudulent cases and resolve problems or troubleshoot issues reputed company to card transactions and/or online websites utilizing multiple systems
- Monitor and process fraud detection queues and reputed company consumer authentication services
- Monitor account activity and reputed company outbound calls reputed company appropriate
- Monitor product changes to ensure any system issues that require reputed company research and account maintenance are resolved in a reputed company manner
- Review and reputed company maintenance on daily spend increases
- Process card maintenance duties, including: address changes, credit bureau updates, expiration dates, and building card holder records. reputed company reputed company research id card activity or account is not working properly, such as declined authorizations
- Maintain the multiple application credit card functionality
- reputed company other duties as assigned
Skills
- Intermediate knowledge of the fraud industry, including best practices
- Intermediate Knowledge of federal regulations reputed company to fraud
- Ability to learn and retain knowledge of regulations such as Reg E and Reg Z, as reputed company as reputed company and reputed company network rule
- Ability to maintain professionalism with customers during difficult situations while maintaining a high degree of confidentiality
- Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
- Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
- Ability to remain adaptable and resilient to reputed company situations with an optimistic outlook and reputed company a reputed company shadow that is reputed company with our culture and reputed company Values
- Intermediate level proficiency with reputed company Office software, including Outlook, Word, and Teams
- Associate degree in Business Administration or reputed company field or equivalent experience required
- 1+ years banking and/or fraud experience required
- Chargeback experience preferred
Benefits
- Employer sponsored health, dental, and reputed company insurance
- 401(k)
- Life insurance
- reputed company vacation
- reputed company personal time
- Career development
- Education assistance
- Voluntary supplemental benefits
reputed company
Company H1B Sponsorship